Job Ref: 212558341

Date: 2020-10-07 17:02:03

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Field Application Scientist
Forward thinking business that creates innovative technology and ways of working.
The Field Application Scientist is a multi-disciplinary molecular biology position that will contribute to the organization as part of our global Field Service team, bringing curiosity, problem solving skills, and scientific acumen to LGC. The Field Service team supports various wings of the organization such as Laboratory Operations, Engineering, Sales, and Manufacturing.
The scope of this position will include field-based customer support, customer assay verification/validation on LGC instrumentation, scientific support for applications development of our technologies, and providing various levels of technical support on our instrumentation and software.
As part of this role, the Field Application Scientist will have excellent customer-facing skills combined with a strong understanding of LGC products, including instrumentation and reagents. They will be required to operate laboratory equipment, develop testing protocols, troubleshoot, analyse data, and keep current on emerging technologies in the field of molecular biology.
This position will be developed in a fusion of knowledge from genomics, PCR-based genetic analysis, laboratory automation, Oligo synthesis, DNA extraction, and customer support.
Essential Functions:
Customer Support and Training: This role merges a trifecta of aptitudes between science, mechanics, and software. Our Field Application Scientists work closely with an international customer base around their applications needs in addition to being developed to support both equipment and software problems.
Provide technical support for customer queries, which may require on-site troubleshooting in customer labs. Responsible for collaborating with other internal teams by providing scientific support during the installation of equipment after purchase and enabling customers to seamlessly transition to LGC platforms. As part of this installation process, this role will provide customer training and technical/application related support when needed.
This position includes the responsibility to work with current and potential customers to understand and validate their samples and assays on LGC instrumentation. This may involve evaluating assay design, optimizing PCR reaction conditions, and/or perfecting sample extraction protocols. It will require an understanding of genomics, PCR techniques, and sample extraction methodologies required for successful deployment of LGC solutions. In addition, this position may require research and development of novel methods and support of new products in above stated fields.
Laboratory Operations: When in-house, contributes to the routine operation of the laboratory through supporting day-to-day activities. Responsible for providing scientific support to meet the needs of the various departments within the company.
Sales/Marketing Support: This role may include development of application notes, scientific posters, and other presentation materials in support of sales and marketing. On occasion, it may require travel to represent LGC at tradeshows.
Other duties as Assigned: To respond to the needs of the organization/staff when requested by management.
Education/Experience/Licenses/Certifications:
Minimum:
* Education: Bachelor's degree in Molecular Biology, Biochemistry, Genetics, or related field
* Experience and/or training: 5 years of experience in the field of genetics and/or molecular biology. Working knowledge of and/or experience with PCR, Real-Time PCR, nucleic acid purification, data analysis, and experimental design
Other Skills, Abilities, and Competencies:
Service – Demonstrates excellent customer service skills
Communication – Demonstrates excellent interpersonal and communication skills. Excellent written and verbal communication and documentation skills in English. Strong presentation skills
Technical Skills – Knowledge of standard molecular biology techniques, laboratory automation, chemistry and laboratory process
Organization – Strong organisational skills and careful attention to detail
Critical Thinking – Strong documentation, test and problem solving skills
Computer Skills – Proficient in the usage of Microsoft Office software
Analytical – Strong in experimental design and subsequent data analysis
Flexibility – Ability to work independently and collaboratively
Teamwork/Collaboration – Capable of working effectively with cross functional teams including sales, lab operations, engineering, and production
Service Empathy – Must desire to provide a high degree of continual customer care: empathy to support customers in need of your knowledge, driven to resolve issues quickly, a positive attitude to see challenges as opportunities to overcome, and a dependency on teamwork!
Positive Perspective – Must be able to work through varying degrees of low to high stress environments where constructive feedback from others is encouraged.
Travel – Must be able and willing to independently travel and work at customer sites around the world.
Emotional Intelligence – Must have good verbal and written communication skills to effectively troubleshoot technical issues over the phone or through email. Candidate must possess people skills to represent the company in a professional manner.
Driver's License – Must have clean and valid driver’s license
Preferred:
Education:
* Master’s or PhD in Molecular Biology, Biochemistry, Genetics, or related field
Experience and/or training:
* 2 years of experience in the field of genetics and/or molecular biology.
* Working knowledge of and/or experience with PCR,
* Real-Time PCR, nucleic acid purification, data analysis, and experimental design
Technology/Equipment Skills:
* Microsoft Office, Outlook, Word, and Excel.
* Experience with standard molecular biology laboratory equipment and automation

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