Job Ref: 215496506

Date: 2022-01-06 16:45:26

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PE Global require an Administrative Assistant to join our Milton Keynes facility. This is an exciting role for people with a knowledge of veterinary practice/treatments.
SUMMARY OF POSITION:

To provide first line technical support on all aspects of the Company’s product range within a team to be based in Milton Keynes, Buckinghamshire. This organisation is a vibrant, fast paced organization providing veterinary medicines to UK Veterinary customers. In this role, you will provide a high quality, professional service in relation to technical enquiries, requests for information, complaints and pharmacovigilance reports coming into the company via telephone, email and other means. You will ensure that all enquiries and communications are dealt with in a friendly and professional manner whilst ensuring accurate and timely recording, processing and management of enquiries and reports.

MAJOR ACTIVITIES AND RESPONSIBILITIES:

• To service all incoming product and technical enquiries and complaints in order that the Company may provide a high quality, professional veterinary sales support for its products, including case follow up and escalation, as required
• To provide administrative support including management of both incoming and out-going correspondence, payment of invoices in relation to technical cases and other administrative processes as required.
• To capture useful technical information for training purposes and in support of our knowledge base of product-related technical information to grow tacit team knowledge
• To provide support to this and other teams and departments within the business as required, e.g. to provide cover for training absences, etc.
• To build relationships with the technical marketing teams to ensure that all opportunities to learn, address common queries, etc. are maximized.
•

BACKGROUND REQUIREMENTS

Qualifications

Veterinary nurse, veterinary technician, equine or agricultural graduate to ensure balanced skill set within the team. The majority of enquiries originate from veterinary professionals, so knowledge of veterinary practice/treatments and terminology is required.

Competencies/skills/Experience
Essential

• Technical veterinary knowledge gained in a veterinary practice, large animal farming or agricultural environment. You should possess at least two years’ experience gained in one or more of these areas
• Excellent oral communication skills and demonstrated empathy over the telephone
• Excellent written communication skills
• Able to maintain attention to detail and accuracy in a time pressured environment
• Fully competent in the use of MS Office applications, databases & other systems used for recording data
• Friendly, flexible approach to work and the ability to build meaningful relationships across all levels of the business
• Proactive approach to problem solving
• High level organization and the ability to manage multiple tasks and prioritise workload
• Able to work well, as a team under time pressure
• Energetic and resourceful with the ability to initiate and support change.
• A team player.
• At least two years’ experience gained in a veterinary practice, large animal farming or agricultural environment

Desirable
• Call Centre or Complaints Management experience, ideally within a technical, veterinary or agricultural environment
• Understanding of the principles and concepts of pharmacovigilance
• Technical support or commercial experience gain within the veterinary pharmaceutical industry.

BEHAVIOURAL COMPETENCIES:

Action-orientated
Composure
Customer Focus
Integrity and Trust
Listening
Written communication

Interested candidates should submit an updated CV.
Please click the link below to apply, call Miriam on (phone number removed) or alternatively send an up to date CV to miriam.oconnell@peglobal.net
***Please note our client cannot assist with any visa sponsorship and candidates must have the correct visa to live and work in UK***

Although it is not possible for us to respond to all applications, we at PE Global will do our upmost to give you feedback on your application. You have sent your Cv into us as a company and even though you have sent your CV to a particular position, we are making the reasonable assumption that you are active on the job market and as part of our normal recruitment service we will discuss other suitable positions with you. You are free to opt out of this so please specify in your application to us if you just want to be contacted in relation to a specific vacancy. Your Cv is sent to a central recruitment inbox which a number of people in the applicable PE Global division have access to and so this means that you might not be contacted by the named person in this advert

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