Job Ref: 214928180

Date: 2021-10-18 09:49:21

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Job Summary

Responsible of managing projects of key clients / Ingram Content Group (ICG) projects, by managing project activities with support teams across Ingram Lightning Source

Develops and implements project plans and metrics and to support the wider Ingram business.

Communicates the timeline and action plan to stakeholders, until the project ends.

Working proactively with the Sales Operations team based in our LaVergne, TN headquarters.

Must maintain a positive attitude, deliver projects to a high standard following the team’s project disciplines. Must be agile / proactive and have the ability to work independently when applicable in a fast passed busy environment

Essential Job Duties:

Defines the scope of project with the client & develops procedures and metrics, to fully integrate client with LS and manage these projects to completion.

Develops, incorporates and communicates any process improvements and enhancements to project / integration plan that will benefit both ICG UK and the client.

Transitions the project into a BAU environment once approval has been met from the project team. Delivering a project closure document to support the team.

Understands client’s system requirements and limitations and adapts approach accordingly.

Provides client with acceptable formats for data exchange, confirming that titles and metadata information are acquired and are set up correctly in ICG UK systems.

Works with assigned Account Representative and EDI Department, or both, to validate title metadata; identifying and reporting any errors to client and successfully working to get issue resolved.

Presents client solutions in determining IT needs & supplies IT with information on client’s enterprise system.

Integrates plan execution for assigned publishers.

Oversees progress against the project /integration plan, and communicates appropriately, both internally and externally, providing regular and timely status information to client and LS departments

Ensures billing and financial arrangements have been properly established with LS’s Finance group

Negotiates with client for delivery of information and solutions for any issues that arise

Develops processes, metrics, training materials and leads workshop sessions for the wider department.

Provides flexible and adaptable project management services to the wider Ingram Business.

Integrates key/complex clients, ensuring client understands ICG UK’s Operating Manual

Deputise for Manager in their absence

To be responsible for your own Health and Safety and be aware of factors affecting your colleagues in order to maintain a safe environment.

To report any accidents, potential hazards to your Line Manager immediately.

Perform such other duties requested by line management

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