Job Ref: 213210338

Date: 2021-02-18 15:29:20

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A superb new role has been created to deliver and execute a 6 month long live project in Milton Keynes. You will have a passion for the automotive industry (ideally within the luxury sector), the desire to manage and supersede client expectations and 1 st class customer and client liaison skills.

The successful candidate will drive the client's ROI and manage the day to day operations of a purpose built, experiential centre. You will also take responsibility for creating a welcoming, professional and on-brand customer experience in an efficient and Covid secure manner whilst ensuring the team reporting to you are absolute brand ambassadors.

Working hours are 8am-6pm Weds-Sunday each week, plus Bank Holidays (time in lieu will be given) although some flexibility will be required, as is the nature with any events role.

It is imperative that you are able to demonstrate the below experience:

– Lead by example, operating to an exceptional level of delivery and demand this from all members of the onsite team.

– Demonstrate the ability to manage multiple tasks, customers and issues in a calm and composed manner.

– Be able to multitask and prioritise to manage all client and internal expectations in a fast paced environment.

– Interpretation and delivery of the client's strategy through operational excellence.

– Strong management of the Event staff throughout and the ability to motivate and adapt to changes where necessary.

– To implement and deliver a granular project planner detailing all daily/weekly milestones and ensuring the tasks are delivered in a timely and efficient manner.

– Management of a team of approximately 17 staff to ensure all roles and responsibilities are clear and the project is delivered seamlessly at all levels.

– The ability to hold briefings with all relevant staff (and sometimes clients), ensuring sessions are productive and all parties are clear on actions at the start of each day.

– Confidently converse with customers in the case of any complaints and escalate as necessary , .

– Must have an interest in automotive and EV knowledge (brand specific training will be provided).

– Ongoing liaison and communication with all staff, suppliers and HQ, ensuring that all arrangements are fully understood and delivered to an exceptional level.

– Supervision of staff and rotating of lunch/breaks, identifying holiday and sickness cover.

– Preparation and ongoing management of customer data and Fleet Claims checks, ensuring 100% accuracy.

– Leadership of onsite team, ensuring the delivery of the event is seamless and exceeds the client's expectations.

– Adhere to all Health & Safety and Crisis Management documentation provided by HQ to ensure proactive and thorough disaster recovery is in place at all times.

– Facilitate post-event debriefs (both internal and client) employing a critical eye and ensuring continuous improvement in all areas and sharing best practice across all involved.

– Conduct regular stock takes of all consumables ensuring stock levels are maintained and communicated in a timely manner.

– Mentor and develop more junior members of the team.

– Be able to identify any issues or operational opportunities and highlight to the Operations Director or Account Director.

Key qualities:

– At least five years' experience in the Events Industry or Retail Management.

– Proven record in Customer Service.

– Excellent IT skills, including knowledge of Microsoft Office to intermediate level, advanced Excel is preferable.

– Good technical skills in order to provide a digital customer experience.

– A passion for the live events industry.

– A confident, persuasive and sensitive communicator, able to work productively with your team and peers.

– An overarching client service ethic.

– Positive and highly organised.

– Proactive, can do attitude with great attention to detail.

This role commands a highly competitive salary and the chance to join an excellent, motivated and proactive team, collaborating with a prestigious, exciting client

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