Job Ref: 215112049

Date: 2021-11-09 11:27:17

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eCommerce Manager
Based: Hybrid working with offices based in High Wycombe
Term: Full-time, Permanent
Salary: £(phone number removed) pa
As the eCommerce Manager, you will be responsible the delivery of our eCommerce initiatives, across the Focusrite, Focusrite Pro and Novation brands.
You will have the ultimate goal of delivering the best customer experience, and optimising for conversion, through the management and prioritisation of a backlog of development requirements, working closely with the relevant internal and external teams to deliver this.
Core responsibilities include:
* Accountability for the definition and management of the marketing and eCommerce online backlog
* Using data insights to optimize the development process, turning the product vision into an actionable backlog
* Being an active participant as the ‘Product Owner' in Agile ceremonies (sprint planning, refinement sessions, sprint reviews, retrospectives, etc) and acting as a subject matter expert for scrum teams, providing insight, context and additional information as needed to help the understanding of what is required
* Creating epics, and breaking these down into smaller user stories, to clearly communicate the problem to be worked on to the wider team
* Collating all the supporting evidence and artefacts for epics/user stories from internal teams e.g. UX designs, prototypes, images, etc
* Ensuring all items on the backlog have an articulation of the business value they will deliver to help with prioritisation
* Ensuring all items on the backlog have a clear definition of done to provide an obvious measurement of whether a user story/epic has been delivered or not
* Providing regular reporting and status updates on eCommerce to the wider business, including hosting regular sprint reviews
* Day to Day management of the Ecommerce Executive and the Product Merchandiser
What we're looking for:
* A proven track record in a similar role
* Knowledge of key e-commerce principles is essential including SEO, PPC, CRO, and Analytics
* Prior experience of delivering projects through Agile and SCRUM
* Proven analytical and problem-solving skills – knowledge of Google Analytics is critical
* Strong commercial acumen
* Conversion and Delivery focused with excellent attention to detail and strong drive to resolve issues
* Exceptional collaboration skills – able to work effectively with a variety of different people
About Us
Focusrite plc is a global music and audio group that develops and markets music technology products. Used by audio professionals and amateur musicians alike, its solutions facilitate the high-quality production of recorded and live sound. Our audio technology brands stand together, seeking to enrich lives through music by removing barriers to creativity – ‘we make music easy to make'.
The Focusrite Group trades under eight established and rapidly growing brands: Focusrite, Focusrite Pro, Novation, ADAM Audio, Sequential, Martin Audio, Optimal Audio and Ampify Music. With a high-quality reputation and a rich heritage spanning decades, its brands are category leaders in the music-making industry.
Music technology is an enriching space to work in and we enjoy a Group-wide open-door culture which encourages innovation. This culture, combined with a passion for the inspirational solutions we create, has led to the group winning numerous accolades, including three Queen's Awards for Enterprise and the AIM Company of the Year Award 2021.
The Focusrite Group is dedicated to building a great place to work and as an equal opportunity employer we are committed to Diversity and Inclusion. The group mission is to cultivate an equitable culture, internally and externally, where all people feel they are welcome and positively represented, whether office-based or working remotely. Equally, we recognise the major impact that climate change is having on our world and work every day towards being industry leaders in a carbon neutral future.
Benefits include flexible/hybrid working, company pension, life insurance, private healthcare, employee purchase scheme, company music events, free breakfast/lunch in the canteen at Focusrite HQ. We arrange company training sessions and encourage personal development

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