Job Ref: 215025893

Date: 2021-10-28 17:21:52

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Customer Success Manager – Email Marketing

My Client is a leading email marketing agency based in the UK that works with D2C brands in a consultative approach to drive enhanced value and sales from their email activity.

Key expertise lies in CRM strategy and planning, marketing automation and fully managed services. Due to impressive Client wins they are currently rapidly expanding due to 500%+ YoY growth and are looking for a Customer Success Manager to join our team to support the management of clients day to day activities.

The Role

As a Customer Success Manager, you will work with our Head of Customer Success to manage a portfolio accounts across a range of D2C industries.

This is a hands-on role where you will help design and build emails and automation using a variety of systems including Klaviyo. You’ll then support with creating and analysing reports to help identify key trends and future opportunities.

Key Responsibilities

Support customers on our journey through the delivery of successful engagement and relationship management

* Serve as the primary point of contact for clients

* Ensure timely and successful delivery of client objectives

* Communicate progress both internally and externally with stakeholders (and manage expectations)

* Work with the wider team on continuous client improvements

* Collaborate with our Technical Services team on new developments and integrations

* Get stuck in with work on the delivery of client projects (including building and sending email campaigns)

* Responsible for the construction and management of email templates and the segmentation of the customer database using Marketing Automation platforms such as Klaviyo

* Providing reporting and insight on email channel performance and presenting findings to relevant stakeholders

* Help manage customer queries appropriately in order to find solutions

* Ensure regular communication with key stakeholders in order to educate and share industry knowledge and product updates to ensure maximum value is delivered to our customers

About you :

* Driven – ambitious to achieve goals and grow

* Adaptable – in adopting new tools, systems and processes quickly

* Disciplined – able to prioritise and organise tasks

* Confident – in all communication, written and verbal

* Proactive – able to take initiative and be happy to work independently when needed

* Analytical – data-driven and can identify key trends

* Team player – working collectively to learn and support the success

Experience with CRM/Email essential and knowledge of klaviyo would be highly desirable

What's on offer?

* Fast-growing environment – start-up on great trajectory

* Flexible working environment

* Full training

* Competitive salary and benefits

Qualifications

* Bachelor's degree or equivalent experience

* Experience in customer success

* Strong written and verbal communication skills

* Detail-oriented and analytical

* Demonstrated ability to increase customer satisfaction

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