Job Ref: 212470561

Date: 2020-09-21 14:43:05

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Our client is a hugely successful integrated agency based in Buckinghamshire with a portfolio of B2B Tech clients.
Due to company growth, we are recruiting for a number of positions including an Account Manager.
The role will be working from home to begin with (due to pandemic), with a view to return to the Buckinghamshire office 2-3 days a week ongoing (they are flexible).
The ideal candidate will have an agency background (preferably a technology agency) with a minimum of 2 to 3 years’ experience.
There is a preference for candidates from large agencies who have worked on big integrated campaigns across Digital, Video, Media etc
Please read on for more info:
PRIMARY FUNCTION: To manage all client campaigns on brief, on time and on budget and deliver excellent customer service.
SECONDARY FUNCTION: Support the AD in developing the client relationship and the business through being a fully active part of the account team and the wider agency team.
ROLE RESPONSIBILITY
Campaign management:
• Ensure work is completed accurately, efficiently and effectively – on brief, on time and on budget
• Understand agency processes and systems and how to progress projects as efficiently as possible
• Fantastic attention to detail across all work
• Ability to set and meet realistic expectations
• Communication – listen, understand and question
• Finance – manage quoting and financial recognition for projects
Deliver excellent customer service:
• Understand the client – their business, products, objectives, marketing ideas and creative likes and dislikes
• Deliver excellent customer service and develop strong relationships with key clients
• Understand each client’s expectations and deliver to those requirements
• Keep in regular contact with all client contacts via phone
Be a marketing programs and marcomms expert:
• Understand different marketing activities, when to use them and how to optimise each activity
• Ensure campaigns that we deliver are the best that they can be
• Take ownership of projects from start to finish
• Understand how to optimise design for each activity
• Understand studio creation processes, print production and agency digital services
Be proactive to develop client business:
• Identify opportunities for additional services that would support client objectives and work with the Account Director to deliver them
• Keep up to date on client developments (new products, people etc.)
Teamwork
• Work within the team to provide support and help to others when needed; both within account teams and across the company
COMPETENCIES REQUIRED:
1. Campaign management
• Strong organisation and time management skills
• Excellent attention to detail
• Project management skills
• Ability to multi-task
• Understanding of job finances
• Pride in work
2. Customer Service
• Flexibility
• Communication – listen, understand and question
• Commitment to deliver
• Ability to build relationships with clients
3. Marketing expertise
• Marketing background, ideally technology/channel
• Understand marketing services & production/development processes – design, digital, print
• Demonstrable experience of managing digital projects
• Ability to recommend relevant tactics to optimise each job
• Understand and implement campaign metrics, measurement and ROI
4. Development of client business
• Bring identified opportunities to the attention of the AD for joint development
• Competently demo relevant tools to clients when there is an opportunity
5. Teamwork
• Be a team player
• Support immediate and wider team
• Take the initiative to make recommendations when identified
• Share ideas

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