Job Ref: 212739682

Date: 2020-11-12 09:24:03

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Role: Account Executive

Hours: Full Time – 12 Month Fixed Term Contract

Salary: £20-£23k

Location: Milton Keynes

We are delighted to be recruiting for a dynamic new team member for our forward thinking and exciting business in Milton Keynes.

Key responsibilities within this role include:

▪ To provide the highest possible level of service and delivery to our clients across a range of Incentive, Recognition, Prepaid Card accounts and Employee Benefits

▪ Take ownership of core functions by organising daily tasks to ensure the smooth operational running of each account, within agreed SLAs and budgets

▪ Be proactive in the continuous improvement of all processes and procedures

▪ Work alongside the Account Manager and Commercial Account Management team to ensure the accounts achieve the highest level of gross profit

The key aspects of this role will include:

▪ Understand your client's business objectives and develop good client relations

▪ Delegate work to Account Administrators when required

▪ Identify new opportunities for existing clients and make recommendations to your Account Manager/Account Director/ Commercial Account Manager

▪ Support the client programme team in achieving targeted levels of GP in respect of your assigned accounts and to retain existing client base in line with company objectives

▪ Produce MI and ad hoc reporting, utilising all Microsoft Office packages/Qlik sense as required

▪ Analyse and review your reporting and highlight any patterns or concerns to the Account Manager ▪ Ensure that detailed work instructions are produced and updated, complying with relevant operating standards

▪ Liaise with internal departments and external suppliers to achieve the best possible solutions ▪ To have a clear understanding of the current status of every project that you are responsible for

▪ Ensure that salesforce and all electronic filing is accurate and up to date, all calls and clients contacts recorded, client contracts uploaded and maintained

▪ Ensure client invoices are raised promptly, accurately and consistent with client requirements and as agreed within the invoicing schedule

▪ Update websites

▪ Copywriting and proof reading

▪ Assist with reconciliation and debt control

▪ Attend client meetings and produce contact reports as required

▪ Trouble shooting and resolving client issues

▪ Support the Account Team with participant queries; covering inboxes, hotlines, voicemails and any ad hoc tasks as required

▪ Perform all other duties as reasonably required that are consistent with both training and experience

The successful candidate will possess the following attributes:

▪ Good working knowledge of Microsoft Office ▪ Analytical with excellent problem solving skills

▪ Confident to highlight issues and suggest ways of improvement

▪ Great attention to detail, particularly with finances, grammar, spelling and tone of voice

▪ Good understanding of IT, Creative and Finance

▪ Ability to work independently and under pressure

▪ Team player with a positive attitude

▪ Ability to communicate well at all levels

▪ Keen to learn

▪ Experience of client facing role

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