Job Ref: 215827735

Date: 2022-02-16 10:55:33

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Field Service Manager

Salary £45,000 + 10% bonus and Company Car

Field Based

Head office based in Milton Keynes

Role and Responsibilities

An exciting position has arisen for a Field Service Manager to join a global award-winning manufacturer of mechanical equipment within the retail food industry. The Field Service Manager will bolster the strength of the leadership team within the Service Business Unit.

You will be responsible for ensuring high quality delivery of services to clients through management of the Field Services team.

Key Responsibilities

* Managing a team of 15 against Operational KPIS

* Technical consulting, design and implementation support to the service business and customers. This includes pre-sales support to the account team and technical lead on implementation projects

* Project management of renewals projects including high level of management of customer and ensuring project milestones are achieved

* Contract Retention and penetration – customer satisfaction and site audits

* Effectively meet customer needs, build productive customer relationships, and take responsibility for customer satisfaction.

* Direct liaison with client representatives, customers, and service recipients

* Investigation of technical issues/warranty/in-field failures within 'first-time fix’ principles

* Providing a 'first class’ product support in accordance with ISO9001 and Company Standards

* Collaboration with Service Centre to ensure efficient working practices and minimizing cost

* Manage Customer accounts within SLAs

People leadership

* Establish and maintain high standards of performance for self, direct reports, and others to maximize the team’s ability to meet business goals and objectives

* Facilitate the development of others’ knowledge, skills, and competencies by providing timely feedback and planning relevant development activities

* Performance management of team members

* Reward & recognition

* Training management of team members

Occupational Health & Safety

* H&S Safety Plan – regular monthly meetings

* Reporting near misses, incidents, and other opportunities for improvement

* Carry out hazard and risk assessments (and analysis) for all tasks as per company policy and procedures

Experience and Skills

Proven experience managing a highly diverse team in a challenging environment with a mix of infrastructure, equipment and systems and a wide variety of client groups.

Proven confidence and resilience to deal with challenges from stakeholders across the business.

Must be able to multi-task, be detail orientated and possess strong analytical skills (needs to be proficient with Excel and data manipulation)

Great time management and prioritization skills with ability to adapt to changing priorities

Exercises good judgement, knows when to flag issues and when to deal with independently

Strong communication skills at all levels, both verbal and written and excellent presentation skills.

Energy, enthusiasm, and commitment are essential characteristics in this fast-moving environment.

Good knowledge of structured problem-solving tools and methodologies.

Excellent motivator, self-starting, with an enthusiastic approach.

Strong team ethos with a result driven focus

Technical Qualifications/Requirements

Intermediate to advanced computer skills

Exceptional staff management and process improvement skills

Strong technical skills and broad exposure to technical issues

Project management experience

Excellent Benefits Package

Company car, Bonus Scheme,25 days holiday per year plus 8 days Bank Holiday, Pension scheme, Sick pay scheme, Cycle to work scheme, Home tech salary sacrifice scheme, High street discounts, Private healthcare, Health cash plan, Life assurance, Free parking & Brand new offices

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