Job Ref: 213674898

Date: 2021-08-06 17:31:06

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Customer Account Advisor
Based in High Wycombe
Salary £22k to £25k plus OTE
Our client is a leading healthcare company. Due to continued success, they are currently recruiting for a Customer Account Advisor to join their Digital Customer Service delivery team.
As a Customer Account Advisor, you are responsible for managing customer queries, placing orders and processing escalations across several communication channels. You will confidently liaise with different departments, communicate to higher levels within the business and work closely with the Territory Managers and Customer Service Manager. The Customer Account Advisor is also responsible for identifying up-sell/cross-sell opportunities and achieving them by working towards a monthly sales target.
Key skills required for the role:-
* Excellent communication skills across all platforms with internal teams and external customers.
* Excellent customer service skills and confidence to deal with difficult queries/complaints.
* Multi-task, prioritise, manage time and workload effectively.
* Ability to maintain constant professionalism both internally and externally.
* Customer centric attitude.
* Ability to work independently to achieve upsell/cross-sell opportunities and also working effectively in a team to ensure high level of service for entire customer journey.
* Ability to learn quickly and retain information accurately in an ever changing industry.
* Experience with CRM systems

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