Job Ref: 213142271

Date: 2021-02-05 16:28:18

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As a Customer Service Advisor your role is to deliver excellent customer service and build positive relationships with internal and external customers. An exciting full time position based in Milton Keynes where you will be instantly adding value and becoming an important member of the team. Monday – Friday (8.30 – 5pm). They have adapted our office environment to make it safe for our employees to use in this current climate.

Client Details

This Milton Keynes based Manufacturing and production client supply a number of the worlds leading companies including large corporate customers, wholesalers and government organisations hence are a critical company who are needing individuals happy to work on site in Milton Keynes full time Monday to Friday in a covid safe working environment

They have a highly experienced management team who don't micromanage and empower staff to add value and effect change where possible. The company focuses on providing a great customer experience and therefore consider this Customer Service Advisor permanent position key to the companies strategy and success

Description

As the Customer Service Advisor, you'll be delivering excellent customer service over the phone to both internal and external customers and building positive business relationships.

The role includes high volume inbound and outbound calls coupled with order processing. Key responsibilities:

Deal with all customer queries (phone and email) efficiently and effectively
Ensure accuracy of order processing, including correct pricing to eliminate any invoice pricing queries
Manage any supply or delivery issues to ensure targets are achieved
Develop professional working relationships, in particular ensuring close communication with Sales on all account management matters and other UK sites
Maintain all the systems, procedures and practices which support the sales and customer service function
Record all customer complaints on the Complaint Notification systems. Investigate, resolve and close within agreed timescales
Monitor and evaluate personal performance to enhance individual / team results in line with departmental KPI'sProfile

What the Customer Service Advisor role is needing someone who enjoys developing relationships and thinking of effective solutions quickly!

To be successful, you'll have an excellent telephone manner and have experience in a customer service role ideally dealing with larger corporate customers and businesses

You'll be experienced working in a fast-paced customer service environment dealing with calls and emails and being adaptable as and when required.

Job Offer

This Manufacturing and production organisation are able to offer great stability and a rewarding office environment and work culture

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