Job Ref: 215461922

Date: 2022-01-04 11:40:29

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Are you looking for a dynamic, inclusive, and people-led business for your skills and potential to shine? If so, then  Onecom want to hear from you!

We are currently looking for an exceptional and innovative Service Delivery Manager to join our proactive and highly performing team!

As a Service Delivery Manager, you will be responsible for the complete service lifecycle of the client, through pre-sales, project management and lifetime service support. You will be an ambassador for service on behalf of the client within the  Onecom business, maintaining a broad base of communication and managing expectations. You will manage SLA’s, provide performance reports and develop a CSIP ensuring that all contractual objectives are achieved.

In a nutshell, the role is to effectively maintain an exceptional client experience and develop a relationship that ensures revenue retention and growth!

For this role, we are looking for someone who is genuinely passionate about customer service, building relationships, and service delivery. We will require a minimum of 3 years experience in a Service Delivery position in the ICT/Telecoms Industry and considerable service knowledge and experience of Unified Communications, WAN, Fixed Line, Broadband, IP Telephony, and Cloud

Our people are at the forefront of what we do, and in return for joining us as our Service Delivery Manager, we will offer a competitive salary, agile working, and car allowance, plus other fantastic benefits! 

Who are we?

Onecom is the UK’s largest independent business telecoms and cloud communications provider, delivering fixed-line, mobile, unified communications, connectivity and cloud solutions. We have achieved meteoric growth through substantial investment in our people and processes – our priority being to deliver unparalleled customer service at every level.

If you are hungry for a challenge, take pride in success, and can match us on our ambition please apply as our Service Delivery Manager now – we look forward to hearing from you

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