Job Ref: 213676226

Date: 2021-05-05 09:19:58

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Circa £37,044 dependent on skills & experience
Permanent
40 hours per week, full time
Anglian Water offers a flexible approach, this role offers you the flexibility to work from home and from an Anglian Water office. Your base location will be in Milton Keynes.
Where innovation pays off!
Our leakage monitoring system is one of the largest in the UK. We have highly trained leakage detection technicians using the latest technology and we need you to motivate, coach and empower continuous improvement with the technicians in the South of the Anglian Water region.
Your small team, mostly made up of Field Technicians, are responding to alarms and data, and traveling around the Milton Keynes and Northampton area to resolve unexpected leaks on the water network and proactively carry out planned maintenance before they affect our customers. We will give you the tools to learn the operational side of the role as you build and nurture trust, creating an inspired, high performing team.
You’ll performance manage the team, that also includes office based analysts, and provide operational support to proactively manage and resolve any events or incidents, liaising with internal and external stakeholders to ensure risk is managed, whilst focusing on delivering an excellent customer service.
We have ambitious targets to reduce leakage. It is the right thing to do for our customers and for the environment and it makes our service more resilient to drought. You’ll need to use your managerial skills to successfully deliver these targets.
Working closely with the Water Network Team, our Partners and the wider business, you’ll ensure that all activities are undertaken with a customer focus and efficiently delivered.
Click here for lots of information on Leakage.
As a valued employee, you’ll be entitled to:
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Personal private health care
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26 days annual leave – rising with length of service
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Company car/ car cash allowance up to £350 pcm if a business/market need based on market value or a company van.
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Flexible working
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Access to tools, uniform and PPE
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Competitive pension scheme – Anglian Water double-matches your contributions up to 6%
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Bonus scheme
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Flexible benefits to support your wellbeing and lifestyle.
What does it take to be a Leakage Delivery Support Manager?
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Proven experience of leading and managing effective performance of a team
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A background in Leakage/Water is not essential, we are focusing more on your leadership ability
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A strong focus on customer service
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Ability to assess risks / make significant decisions with incomplete information / dynamic situations
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Excellent collaborative skills with a proven track record of delivery in a collaborative environment
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Ability to influence a range of stakeholders including external groups
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Excellent communication skills and ability to translate strategy
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Ability to think commercially and strategically
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Proven analytical and problem solving skills
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Proven short, medium and long term planning experience across wide areas of the business
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Ability to adapt, challenge and change
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Proactive and forward looking
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Full UK Driving Licence
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Flexible in your working approach and be able to share your knowledge and experience to ensure a consistent approach in the team, delivering quality outputs within extremely tight deadlines
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This role requires you to have a flexible approach to working hours; there may be times when you are required to respond to incidents outside of your usual working hours
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If successful in your application, you will benefit from access to a company vehicle, so a full driving licence is essential. If you are offered the role, the status of your driving licence will be checked.
Why Anglian Water?
Using innovative technology our highly trained Leakage Teams find and fix leaks in our Water Network. We have one of the best track records on leaks in the whole country fixing around 30,000 leaks every year, with the employees in our Water Leakage Teams working around the clock to ensure we continue to drive down our leakage levels.
Closing date: 19th May 2021
Interview dates: 26th May 2021
#loveeverydrop

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