Job Ref: 213451308

Date: 2021-03-29 16:37:11

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An exciting opportunity has arisen for an experienced Hospitality Services Manager to join the Maria Mallaband Care Group family, as we strive to be the best quality, most highly regarded Care Provider in the United Kingdom.

The Hospitality Services Manager will use their specialist knowledge to ensure the delivery of all the hospitality services to the highest standard. Reporting to the Registered Manager, you will use your expertise to supervise all aspects of hotel services, ensuring that staff carry out their duties appropriately, whilst promoting a positive and supportive working environment for all.

You will support the Registered Manager to achieve a high degree of service delivery, ensuring that goals are achieved through effective management practices and staff are motivated and supported to build strategic, long term and sustainable customer service relationships.

Key tasks

Maintaining outstanding hospitality within the home by providing strong leadership, motivation and inspiration to their team members which will ensure people are cared for in a safe, hygienic environment.

To uphold the environmental standards within the home coordinating between the housekeeping, laundry, maintenance and the care team.

Ensure all decisions are made in the best interest of the home and its residents.

To build relationships with people in the home, championing their experience, taking on board their feedback and managing their expectations.

Provide effective leadership to all hospitality and ancillary staff members.

Ensure costs are controlled and revenue opportunities are effectively sourced and delivered.

Hold regular briefings and communication meetings with the Registered Manager and Senior Operations team

Ensuring that restaurants are presented to the highest standard and the service provided is to a five-star standard whilst working closely with the chef and kitchen team to achieve this. 

What are we looking for?

Experience as Hospitality Services Manager within the hospitality sector (not necessarily Healthcare)

Degree or diploma in Hotel Management or equivalent

Experience managing budgets, revenue proposals, and forecasting results in a similar sized property. (does not have to be healthcare)

Excellent leadership skills

Exceptional communication skills

In return for all of this you will receive a competitive salary package plus:

Training support and development opportunities

Nurse and carer referral scheme

Rewards for 5, 10, 15, 20 and 25 years of service

Annual staff recognition through MMCG Care Awards

5.6 weeks annual leave

Private company pension plan and Health insurance. (must be opted into)

Fully funded training

Simply Health cover after one year of service, inc. cashback on medical and dental expenses

Perkbox – a range of discounts and free monthly offers for a variety of high street shops and restaurants

Car through salary sacrifice

Cycle to Work scheme

“Maria Mallaband Care Group’s main priority is the welfare and wellbeing of its residents and staff. We have therefore adopted a Group wide policy across all our Homes requiring all new staff to confirm they are willing to receive a [Covid-19] vaccine. Prior to commencing employment, the successful applicant will be required to confirm in writing that they are happy to consent to receiving a Covid Vaccine when available, in accordance with the Government’s UK wide vaccination programme and that they are not aware of any reason why they would/should not consent. We are happy to answer any queries any applicant might have about this policy

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