Job Ref: 213351210

Date: 2021-03-12 14:24:15

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Director of Customer Experience / Social Housing
Kents Hill, Milton Keynes
Full Time
Permanent
£83,763

Would you thrive in a job that is making a real difference to people’s lives in your region?

Our client is more than just a financially strong Housing Association, they are making an impact on the housing crisis, supporting sustainable communities and providing life-long homes for their customers. They provide additional, critical services to support the most vulnerable but they also build shared ownership and outright sales for those who want to get on the property ladder.

They are passionate about their communities and they are committed to being a Learning Organisation, developing talent to deliver their service goals and supporting the next generation into a career in Housing.

About the role:
They are currently seeking a Director of Customer Experience to work with other senior leaders to steer corporate strategic projects across the organisation, ensuring that key activities are achieved as well as leading the business transformation programme and the strategic development and delivery of their housing management service.

Within this role you’ll be responsible for:
Leading the front line teams, developing the skills and behaviours required to support organisational developments and meet the needs of customers
Developing appropriate and aligned operational annual budgets
Fostering a high performance culture that maximises productivity, improves service and delivers best practice housing management
Driving an aligned change programme
Leading the modernisation of services including digitalisation
Ensuring that the organisation is considering their customers perspective in everything that they do
Bringing their values to life through all your interactions with customers and colleagues

What we’re looking for:
Experience of delivering an outstanding customer focused service shaped by the customer voice
Experience of presenting and public speaking, engaging with and influencing audience thinking
Experience of writing reports that are suitable for a range of audiences
The ability to build strong, mutually beneficial relationships
Skilled at leading a team, developing potential and nurturing future leaders
Inspiring and motivational and can create a compelling narrative
Project orientated and can deal with multiple innovation initiatives
Resilient and can respond to setback with renewed and increased efforts

What they offer:
Annual leave up to 30 days
Generous defined contribution pension scheme – employer contribution up to 10%
Life assurance (2x salary)
Generous sick pay
Free car parking
Numerous learning and development opportunities including qualifications
Paid professional subscriptions (max 2 if both relevant to role)
Flexitime
Medicash counselling (helpline and face to face)
On-site wellbeing activities including Massages,
Free annual flu jabs
Plus lots more! (see attached benefits list)

If you are like-minded in wanting to help shape the future of housing through the delivery of quality services to customers, great at your job and with a ‘can-do’ attitude, we want to hear from you.

NO AGENCIES

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