Job Ref: 214713179

Date: 2021-09-21 16:29:00

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About us:

We are a well-established 3PL company offering comprehensive UK pallet distribution and commercial storage.

We are a member of the Palletline Network with over 45 years in the distribution and logistics industry. We have a

total focus on customer care and every employee is committed to meeting our customers’ requirements.

About the role:              

Objective:

Assisting the ‘hub’ of our operation in delivering an outstanding service to our customers by effectively managing

The debriefing of drivers and ensuring all paperwork is processed in line with company procedures.

Key Responsibilities:

Ensure all drivers are debriefed at the end of each shift, in an efficient and accurate manner and all paperwork is processed in line with company procedures.

Ensure and discrepancies are reported to the Operations Manager.

Ensure any vehicle defects are correctly recorded and reported to the Management Team.

Ensure all telephone calls are answered promptly and dealt with in a timely manner.

Ensure all customer consignments are processed correctly and in line with the customers requirements.

Engage with the traffic team in the planning of all customer deliveries and collections.

Provide a high level of customer care at all times.

Communicate effectively with drivers and other departments, providing support as required.

To have an active role in the companies’ continuous improvement plan to achieve plans for

future growth within the company.

To ensure that required KPI targets are achieved.

To perform other operational Adhoc tasks as required operationally.

Key Requirements:

Resilient, assertive, optimistic and open to change

Engages interest and participation of others and has a collaborative approach to working with others

Actively committed to team development

High levels of motivation and action orientated

Ability to sustain and develop team working and team-based problem solving

Good understanding of customer deliverables and the impact of failure / cost of poor quality

Able to achieve results by setting high standards and committing to clear objectives

Excellent communication skills

Job Type: Full-time, Permanent

Hours of work: Monday – Friday 10:00-20:00hrs with 1 hour for lunch, plus 1 in 4 Saturday mornings 07:00-12:00hrs.

In return we offer:

Competitive salary – £21,000-£25,000 depending on experience

Contributory pension plan

Health cash plan

Company uniform

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