Job Ref: 214781436

Date: 2021-09-30 11:34:33

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Agria Pet Insurance has a fantastic opportunity for a Contact Centre Project Manager to join our team based in Aylesbury. You will join us on a full-time, fixed term basis for 12 months and in return, you will receive a highly competitive salary of £35,000 – £40,000 per annum plus benefits including discounts on Agria products for friends and family!

This role initially home-based, but the successful candidate will have to return to the offices once they re-open at least a 3 days per week.

Agria Pet Insurance Limited develops their own branded pet insurance policies, whilst administering others which include the Kennel Club Pet Insurance. We work with all partners to provide peace of mind for owners and the best possible care and protection for their pet.

In return for joining us, we will offer you a whole array of benefits including:

– 25 days holiday plus 8 bank holidays

– Holiday buying and selling scheme

– A day off on your birthday

– A competitive pension and life assurance scheme

– Discounted gym membership

– Online and high street discounts

– Social events and so much more

About the role:

As our Contact Centre Project Manager, you will be responsible for the management of new and ongoing projects that impact the Contact Centre, directly or indirectly. To lead on all Contact Centre owned projects and represent the Contact Centre in all other projects. Reporting back to the Contact Centre Management Team and co-ordinating with the Training Team to ensure implementation is smooth and streamlined.

Responsibilities as our Contact Centre Project Manager will include:

– Leading on all projects that sit within the Contact Centre remit

– Representing the Contact Centre in all other business projects

– Co-ordinating training & briefings in regard to all projects

– Liaising with Planning & Training teams to ensure smooth delivery without impacting service levels

– Managing implementation process of all projects impacting the Contact Centre teams

– Owning the ongoing recruitment project for the team

– Working alongside HR in all recruitment matters

– On-going management of the ‘suggestions tracker’ ensuring feedback is shared at all times

– Identifying and working to implement process and IT efficiencies in the Contact Centre through a culture of continuous improvement

– Be fully conversant and ensure all company and departmental policies, procedures and standards are adhered too at all times

– Carrying out additional duties requested by a member of the management team, as the requirements of the business demand

– Attending training, meetings and company events

– To comply with Health and Safety policies and procedures

This job description is designed to outline a range of main duties and responsibilities that may be encountered. It is not designed to be an exhaustive list of tasks and can be varied in consultation with the post holder in order to reflect major changes in the job role or within the organisation.

What we are looking for in our Contact Centre Project Manager:

– Previous Contact Centre leadership experience desirable

– Excellent organisational skills

– Be able to effectively communicate at all levels within the business and liaise with stakeholders to resolve issues

– Ability to priorities workloads and use their own initiative

– Ability to work independently or as part of a team

– Ability to work under pressure and to tight deadlines

– Ability to work to agreed performance targets

– Versatile, with the ability to adapt quickly to the changing needs of a rapidly developing business

– Demonstrate flexibility regarding working hours in order to meet business needs

Don’t miss out on this fantastic opportunity to join the Agria team – please click ‘apply’ now to become our Contact Centre Project Manager or visit our company website for a full job description.

All successful applicants are subject to a background and criminal record check.

Any personal data that you provide to us will be used for the sole purpose of processing your job application. This information will be kept for up to 6 months from the date that it is received based on our legal obligation under employment law

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