Job Ref: 213008370

Date: 2021-01-13 09:40:36

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Do you believe the world deserves excellence?

BSI equips businesses with the necessary solutions to turn standards of best practice into habits of excellence. It facilitates business improvement across the globe by helping its clients drive performance, manage risk and grow sustainably through the adoption of international management systems standards, many of which BSI originated.

BSI Cybersecurity and Information Resilience (CSIR) is a centre of excellence for managing and securing corporate information.

We currently have an exciting opportunity for a Business Operations Specialist to work in our CSIR (Cyber Security & Information Resilience) Operations team. This role can be based in Milton Keynes, Buckinghamshire OR Dublin, Ireland

About the Role

The purpose of this role is to ensure the efficient and effective management of Consultant schedules, ensuring client projects are delivered with the most appropriately skilled consultant, in the most cost-effective manner, delivering a top-quality service to our clients.

Reporting to the CSIR EMEA Operations Manager, the Business Operations Specialist will be a part of a direct team of Operations specialists whilst also working closely with and being a part of the extended Global CSIR Operations team.

Key Responsibilities of the role:

– Tracking and planning client engagement schedules.

– Tracking, Planning & Scheduling all Training courses for CSIR, including managing all course requirements.

– Maintaining the project schedule details outlining which consultants(s) are assigned to which projects.

– Working with our clients to ensure that the necessary information is provided in preparation for upcoming assessments.

– Updating Harmony and /or relevant drive with all relevant information in relation to projects

– Scheduling assignments and providing required information to consultants

– Ensuring that assessment reports go through a thorough QA process,

– Acting as the key point of contact for clients

– Organizing and arranging kick of calls and other required conference calls

– Liaising and providing a point of contact between BSI and their clients

– Provision of and ensuring excellent client engagement,

– Supporting production of data and reports

– Ensuing our services are delivered in a client-centric manner,

– Working closely with Finance for invoicing

– Run reports and gather data as required,

– Travel may be required on an as needed basis in alignment with job duties.

About You

You will enjoy working in a fast-paced environment. You will have great organisational skills, strong communication skills and be proficient in reporting. You’ll have a keen eye for detail, with the ability to work with a variety of stakeholders.

The following attributes are considered essential:

– Excellent administrative, record-keeping and computing skills

– Attention to detail,

– Strong interpersonal skills

– Customer service focus

– Proactive, with the ability to take ownership and a “can do” approach.

– Previous experience of working with CRM and other Professional Services Automation tool

You’ll have the ability to react quickly and with a sense of urgency to requests, issues, emails or other events in a timely and flexible fashion.

You must be articulate in both written and verbal communication and have a strong ability to produce well-written and well-presented documentation in the English language

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