Job Ref: 213412065

Date: 2021-03-23 10:02:35

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We are currently looking for an Account Manager to join our team based in Milton Keynes. You will join us on a full-time, permanent basis, and in return, you will receive a competitive salary plus great benefits.

TSYS Managed Services (TMS) are part of TSYS, a Global Organisation serving 400 clients in more than 80 countries. We make it possible for millions of people to use our payments solutions including credit, debit, prepaid, and merchant services.

Account Manager benefits:

As well as a competitive salary and a fast-paced, fun working environment this role comes with the following benefits;

– 25 days holiday, excluding bank holidays

– Holiday buy/sell scheme (With the option to buy/sell an additional 5 days)

– Pension scheme

– Life assurance

– MediCash Plan (on completion of 6 month service)

– Private healthcare (on completion of 6 months service)

– Eye Care Vouchers

– Free on-site parking

– On-site canteen

– Free tea and coffee

As our Account Manager, you will plan and oversee enterprise?level support and service activities for company products and services for a designated client or group of clients. You will also ensure quality service and operational performance within the parameters of the program and delivery standards.

Main responsibilities as our Account Manager will require you to:

– Be responsible and accountable for the totality of client relationship for assigned accounts

– Ensure the appropriate support and service activities are provided for company products and services for clients of varying sizes

– Be on-call 24 hours a day, 7 days a week, and respond appropriately to ensure the support groups respond and react accordingly

– Act as a single point of client contact to coordinate resolution of service incidents and escalation of technical issues

– Ensure quality service and operational performance is within the parameters of the client's projects and service delivery standards

– Act as the client advocate in the Client Business Review from a strategic direction based on experience and trends

– Manage the implementation, execution and follow up of actions associated to monthly/quarterly balanced scorecards and TSYS Inc. client survey

– Ensure accurate and timely forecasting of all revenue and lines, on a monthly and quarterly reporting basis for assigned accounts

– Accountable for the negotiation and settlement of any direct loss claims or billing disputes for assigned accounts

– Extend TSYS revenue and footprint with the client to meet individual account revenue and strategic growth targets

– Develop an Account Plan and Contact Plans

– Define relevant propositions for each client and qualify opportunities to ensure high probability of win and successful delivery

Skills and Experience of our ideal Account Manager include:

– Having broad expertise or unique knowledge, uses skills to contribute to the development of company objectives and principles and to achieve goals in creative and effective ways

– Having ownership of a function, account or matrix management responsibility

– Works on significant and unique issues where analysis of situations or data requires an evaluation of intangibles

– Exercises independent judgment in methods, techniques and evaluation criteria for obtaining results

– Acts independently to determine methods and procedures on new or special assignments

– Ability to develop and conduct presentations

If you are passionate about putting customers first, are motivational, inspirational, and results-driven with a passion to succeed then click APPLY now to become our next Account Manager.

Please note, all successful applicants will be subject to a financial background and criminal record (DBS) check as part of our recruitment process.

TSYS Managed Services is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity

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