Job Ref: 214043087

Date: 2021-06-23 13:43:05

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Once Britain's Best-Kept Secret, Bletchley Park, a unique heritage site and vibrant tourist attraction and is now seeking a Visitor Services Supervisor based in Bletchley, Milton Keynes to join its expanding team. You will receive a company pension scheme, BUPA healthcare scheme and holiday pro rata 33 days pa including statutory holidays.  This is a permanent contract working 2 days per week (either both Saturdays and Sundays or rolling 1 week Saturday and Sunday and 1 week Sunday and Wednesday) on a rota basis, either be 9.00 am – 5.00 pm or 9.45 am – 5.45 pm.

Our mission is to preserve and enhance Bletchley Park, to attract, engage and educate visitors from all over the world through the continuing restoration and development of the entire estate and our exhibitions.  Our mission is to highlight the codebreaking achievements of Bletchley Park in the Second World War, its role as a birthplace of computing and its importance for understanding the past and relevance for the future.

As a Visitor Services Supervisor you will:

Lead, monitor, support and motivate the Visitor Services Team in providing the highest possible visitor Service experience for visitors to Bletchley Park.
Carry out staff appraisals, one to ones and training. 
Ensure that the site and facilities meet the standards expected of a national heritage site. 
Support and cover the Retail Supervisor with their duties when needed.

We are looking for a Visitor Services Supervisor with:

Experience working in a retail outlet, including customer service interaction.
Experience of managing and motivating a team of staff.
The ability to work under pressure with a smile.
Good inter-personal skills and a willingness to assist others.
A hands-on approach and a willingness to lead by example.
Self-motivated skills and the ability able to work under own initiative.
IT literacy skills, numerate and a logical approach to work.
Good written skills.
High level attention to detail and accuracy skills.
High level of consideration to others and reliability.
A knowledge of and interest in the Bletchley Park story and a willingness to promote the Trust’s mission.

The following skills are desirable, but not essential as full training will be given:

Experience in a tourist attraction or similar.
First Aid at Work qualification.
Experience working with computerised ticketing systems.
Experience creating staffing rotas.

This role is public facing and as such a smart appearance will be required at all times.

There will be a requirement to work occasional evenings.

To join the team at Bletchley Park as a Visitor Services Supervisor click apply now!

Closing date for applications is Wednesday 7 July 2021

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