Job Ref: 215523175

Date: 2022-01-10 16:29:13

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HOURS: Full-time/Flexible – Applicants MUST be available to work evenings & weekends Full time.

LOCATION: Daytona Milton Keynes, H4 Dansteed Way, Rooksley, Milton Keynes MK13 8NP
SALARY: £(phone number removed) DOE

Daytona Milton Keynes is currently looking for a professional, confident, and reliable Front of House Team Leader to join our busy Front of House team. Daytona is a dynamic and sometimes demanding environment that requires energetic, enthusiastic and ambitious individuals with the ability to thrive under pressure.

ROLES AND RESPONSIBILITIES:

* To ensure the smooth and efficient running of the Reception and Front of House areas.

* To assist the FOH Manager in the day-to-day running of all Customer facing areas and manage reception staff and to ensure correct staffing levels are maintained.

* Ensure the FOH team delivers first class service to our customers.

* Provide training and induction to all new and existing reception staff whilst developing training to suit the needs of the business.

* To ensure all reception staff absences, sickness and annual leave is monitored, recorded and reported to the HR department.

* To set targets and monitor active selling within the Front of House team in line with company targets.

* To oversee the presentation of facilities to an exceptionally high standard.

THE IDEAL CANDIDATE WILL:

* Be from a customer focused background (hospitality preferred) with proven ability to drive standards forward whilst ensuring the management and development of the team through training and coaching.

* Have excellent written and verbal communication skills

* Demonstrate a positive, friendly, and professional manner and culture.

* Be able to develop and deliver customer service and sales training to Front of House staff

* Be required to devise and implement procedures.

* Have the ability to manage and monitor sales targets for the FOH team

* Be able to recruit, train, manage and monitor the Front of House team whilst ensuring on-going succession planning.

* Must be able to work flexible hours for a 7-day operational business.

* Have sound knowledge of Word and Excel

* Be a strong and charismatic individual.

Full training on product knowledge and services will be given.

A full job description is available on request

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