Job Ref: 214327640

Date: 2021-07-30 16:40:29

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We are currently looking for a Workforce Planning Verint Specialist to join our team in Milton Keynes. You will join us on a full-time, permanent basis and in return, you will receive a competitive salary, plus great benefits.

TSYS Managed Services EMEA are part of TSYS, a Global Organisation serving 400 clients in more than 80 countries. We make it possible for millions of people to use our payments solutions including credit, debit, prepaid and merchant services.

Benefits of joining us:

As well as a competitive salary, and a fast-paced, fun working environment this role comes with the following benefits;

– 29 days holiday, including bank holidays (with the option to buy/sell up to 5 days)

– Peoples pension scheme

– Limited free on-site parking

– On-site canteen

– Medicash plan (on completion of 6 months service)

– Vitality Healthcare (On completion of 6 months service)

– Cycle to work scheme (on completion of 6 months service)

– Free tea and coffee

About the role:

As our Workforce Planning Verint Specialist, you will be responsible for improving the structural build of the system, developing and embedding best practises across the wider planning team.

Main responsibilities of our Workforce Planning Verint Specialist:

– Reviewing current hierarchical and structural build of the WFO system and evolving the foundation in better ways of working

– As the Subject Matter Expert (SME), establishing repeatable processes for scheduling and assisting management with the creation of defined processes and procedures

– Creating process maps for all WFO resource planning processes and align with HR requirements

– Developing a strong relationship with systems engineers and acting as key person contact

– Acting as a coach and upskilling current planning team on Verint systems processes

What we are looking for in our Workforce Planning Verint Specialist:

– Demonstrated knowledge and experience in Verint workforce management technology, forecasting, and scheduling methodologies in a customer care environment

– Evidenced current exposure of day-to-day manipulation of Verint WFO system for 2+ years

– Ability to support and upskill current Planning Analysts to best practice knowledge of Verint real-world processes

– Strong methodical approach to logical processes

– Desirable to have supported a build of new Verint system integration

– Communication skills that clearly present ideas, theories, and technical information

– Proactive and engaging personality

If you are passionate about putting customers first, are motivational, inspirational, and results-driven with a passion to succeed then click APPLY now to become our next Workforce Planning Verint Specialist.

All successful applicants will be subject to a financial background and criminal record (DBS) check as part of our recruitment process.

TSYS Managed Services is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity

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