Job Ref: 215461860

Date: 2022-01-04 11:38:30

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Are you looking for a dynamic, inclusive, and people-led business for your skills and potential to shine? If so, then Onecom want to hear from you!

We are currently looking for a highly motivated Technical Team Lead to join our proactive and highly performing team based in High Wycombe.

As our Technical Team Lead, you will be responsible for a team of Technical Agents who provide support for our converged customers with cloud-based IP telephony and mobile solutions.

As Technical Team Lead, you will report to the Head of Support, monitoring team tickets against SLA performance, handling day-to-day escalations and leading high-priority incidents alongside the team. You will work alongside our partners to understand ways to improve relationships and drive customer satisfaction – providing reports and analysis where required.

This is a busy role with demanding clients and challenging SLA’s to meet. You need to be strong-willed, resilient and able to adapt and refocus quickly. We’re an incredibly energetic, fun, and hardworking team, who want the best for our customers.  This is a get stuck in, roll your sleeves up, hands-on career with a great company who are incredibly tech-focused.

Our Technical Team Lead should be detail-oriented and tech-savvy, with at least two years’ experience in a technical/administrative role, and experience of managing a team in a customer service or service desk environment.

Our people are at the forefront of what we do, and in return for joining us as our Technical Team Lead, we will offer a competitive salary plus other fantastic benefits! 

Who are we?

Onecom is the UK’s largest independent business telecoms and cloud communications provider, delivering fixed-line, mobile, unified communications, connectivity and cloud solutions. We have achieved meteoric growth through substantial investment in our people and processes – our priority being to deliver unparalleled customer service at every level.

If you are hungry for a challenge, take pride in success, and can match us on our ambition please apply as our Technical Team Lead now – we look forward to hearing from you

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