Job Ref: 213928118
Date: 2021-06-08 16:23:50
Due to winning new contracts in the Milton Keynes area, this rapidly growing IT Support company based in fantastic countryside offices is looking for a new member to join the team. This is an exciting opportunity to work for a company that has grown on its reputation to deliver knowledgeable, reliable IT Support with GREAT customer service.
The candidate must have excellent communications skills (Written and Verbal), have great attention to detail.
A strong technical understanding of the Windows Client and Server Operating Systems (Windows10, WindowServer2012, 2019)
A strong understanding of networking TCP/IP/DHCP/DNS
The candidate would be qualified to at least MCP or MCSA level
Experience with Administration and Troubleshooting Office 365)
Experience with Plesk and Website Hosting would be advantageous
Experience in supporting IP phone systems 3CX
Experience with Microsoft Azure Services and RMM solutions
You must be able to prioritise, plan and resolve problems and meet targets and deadlines
You will have a minimum of 2/3 years experience as a leader or manager of a team of at least three people
Roles and Responsibilities:
Provide Best in Class IT Support over the phone, via email and face to face
Ensure that all procedures and best practices are adhered to
Run daily team meetings
Coaching, motivating, and retaining Staff
Manage and monitor team workloads
Monitor support calls to improve customer service and quality
Managing staff holidays and absences to ensure sufficient cover
Provide performance reports to the Managing Director
Setting and meeting performance targets by quality, efficiency, and speed
Deploy, Manage and Monitor Anti-Virus Solutions (Bitdefender)
Provide technical coaching, support, and training to the support team
Ensure that all tickets are responded to within our SLA's
Ensure that all customer information is up to date in the Support system
Complete new customer onboarding procedures
Application Support – Sage, Act, Xero, Dropbox and Office Applications (Word, Excel, Outlook, OneDrive)
Assist the team with the set up and troubleshooting of printers and scanners
Assist the team with the Support and diagnostics of networks (WiredandWireless)
Assist the team in the support of routers (Draytek, Cisco, Ubiquitietc)
Monitor System Availability (Server and Website Uptime)
Ensure that Client backups are checked daily, and test restores are complete Quarterly
Checking the quality of all of the work that is completed by the team to ensure that standards are kept high.
Ensure that the company documented procedures are kept up-to-date
The role is in Milton Keynes, and you must hold a full UK driving license and have your own car as travel to Client sites will be required.
Salary = £30,000 to £35,000 per annum dependant on qualifications and experience.
Profile Resourcing is acting as an Employment Agency in relation to this vacancy
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