Job Ref: 215739543

Date: 2022-02-04 14:20:59

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ESRI UK are seeking additional for a Technical Support Dispatchers to join our team of ArcGIS System experts based in Aylesbury. You will join us on a full-time, permanent basis and in return, you will receive a good basic salary plus bonus up to 20%  

ESRI UK is a thriving company that offers its employees the security of working for a financially sound, market-leading, mapping technology company. We encourage collaboration and truly value the individual contributions each person makes, rewarding them with a generous bonus scheme and comprehensive benefits package.

As our Technical Support Dispatcher, you will report to the Support Lead and enable customer success by providing valuable technical support.

Responsibilities of our Technical Support Dispatcher:

Receiving and responding to customer technical enquiries, accurately recording, reproducing, and diagnosing them, gathering the insight required to resolve issues

Working with technical Subject Matter Experts across the business and internationally to investigate and resolve complex scenarios

Creating and sharing ArcGIS and related technology best practice and content

Being an advocate for our products and services, promoting the benefits to customers, partners and internal teams

Assisting with identifying sales opportunities using your knowledge of the ArcGIS Platform, providing invaluable contributions to customer success initiatives across Esri UK

Contributing to technical research projects and assist our training team with the delivery of technical training courses

Helping the Esri Education team, providing technical input for their Schools and Higher Education programmes

What we are looking for in a Technical Support Dispatcher:

This would be a great career move if you have excellent analytical and problem-solving skills and:

Have a passion for GIS combined with an excellent working knowledge of the ArcGIS platform and Esri Product portfolio (essential)

Are ideally educated to degree level in Geography, GIS or Computer Sciences (or have relevant industry-based experience). Previous experience of working in a customer facing role would be an advantage.

Can build great professional relationships with customers and colleagues alike

Adapt how you communicate technical information to suit your audience

Have strong communication skills, combined with the confidence to talk to individuals and groups of customers, both face to face and on the phone

Are organized and can plan and prioritise your workload to meet deadlines, whilst having the flexibility to take on assignments at short notice too

Have an awareness and interest in wider IT trends and our competitors and an understanding of how these relate to GIS and Esri UK

Because of the types of data and clients we work with, all our positions require successful candidates to undergo a basic security clearance.

Benefits we offer:

A good basic salary

Company bonus scheme (paying up to 20% per annum)

Pension

Flexible working – most of our roles now offer hybrid working, a mixture of home and office

Healthcare scheme

Gym contribution

Cycle to work scheme.

We believe as a company that we should give back wherever we can and therefore also offer volunteering opportunities, including MapAction.

The location – Whilst you will initially work from home, once they are open again you will be based at least some days every week at one of our offices in either Aylesbury, Cambridge, Edinburgh, or Belfast. All are easy to reach by both public transport and car and are within a short walk of central shopping and dining areas.

Closing date for the Technical Support Dispatcher role: Sunday 13th February 2022

This position gives you an excellent opportunity to expand your knowledge and skills via a wide range of learning opportunities.

Whilst it is a very technical role, it offers variety and the opportunity to get involved and support our wider business too. Our continued success and the development and happiness of our people are interdependent.

Apply today to join our collaborative team as our Technical Support Dispatcher, committed to supporting and nurturing our clients and growing our business!

Esri UK is an equal opportunity employer – we recognise the importance and value of having a diverse and inclusive workforce and the benefits that this can bring to both our employees and our customers.

NO Agencies please

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