Job Ref: 215421441

Date: 2021-12-21 15:34:22

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Looking to work within a vibrant company, combining 25 years of industry expertise with ongoing investment in cutting-edge technology to drive future success? Seeking a role where proactivity is welcomed, with scope to develop and grow?

Viking have an exciting opportunity for a Support Engineer to join the growing team in our UK office in Milton Keynes (hybrid working from home/office). The role is a full-time, permanent position offering an excellent salary and benefits package.

We are Viking. We provide business supplies and services to help our customers work better – whatever their workplace. We are a single source for everything customers need to be more productive, including the latest technology, core office supplies, print and document services, business services, facilities products, furniture, and school essentials.

Benefits of joining us as our Support Engineer:

An attractive and competitive salary

Excellent benefits scheme

Generous holidays

Free onsite parking

As our Support Engineer, you will be an active member in a team that is responsible for the designing, implementing, maintaining and optimising of systems and infrastructure in the designated field of technology, with a strong focus on DevOps and Cloud. You will deploy new systems and services following DevOps principles in a fast-growing Cloud environment. An example of technologies in scope includes: Terraform, Azure (DevOps) and Microsoft AD.

Additionally, there is a continuous process to simplify the management of our systems using automation and configuration management tools like: Ansible, Chef and Kubernetes.

What you will be doing as our Support Engineer:

Being a bridge between Architecture Team, the IT business partner(s) and the IT Operations function as Subject Matter Expert

Defining technical designs for systems and infrastructure elements, in order to ensure an optimal translation of functional needs and technological possibilities

Executing the incident and problem management process, compliant with agreed service levels, with the purpose to adequately solve technical incidents and problems

Executing the change management process, in line with change requirements and specific procedures, in order to fulfil change requests in an efficient and effective manner

Scheduling the implementation of new and changed elements as well as maintaining and ensuring the implementation and configuration of systems and/or infrastructure elements

Reviewing the existing infrastructure providing automation improvement where possible

Contributing to the formulation of monitoring of and reporting on service levels within the area of attention and initiating and proposing improvements

Participating in the development of IT-related projects initiated by clients or system necessity

Engaging with third parties and/or service providers to provide seamless customer experience

Understanding, owning and using IT processes to deliver value-adding IT services to Viking

Initiating Operational projects and programs, defining scope and activities, leading decision making and managing uncertainties and expectations of a varied group of stakeholders

What we’re looking for in our Support Engineer:

More than 4 years of relevant experience in the IT engineering profession

Azure Cloud Certified would be a pre as well as experience using Azure DevOps

In-depth knowledge of Linux systems and automation tools like Terraform, Ansible and Chef

Experience with scripting languages like: PowerShell, Perl, Batch files

Very good understanding of large enterprise IT architectures, networks, firewalls and the complex relationship between them in combination with cloud-based services

Good knowledge of at least one distributed source control system (e.g. Git, SVN)

In-depth knowledge of technical infrastructures. Working knowledge of Databases and other common systems

Substantial knowledge of appropriate engineering tools/processes

Capable to work under pressure showing a flexible working style with an overall commitment to quality client service

Integrity and honesty, discretion and the ability to maintain confidentiality of information

Good knowledge of ITIL processes and Service Level Management

Fluent knowledge of English, spoken and written. Other language skills (Dutch, German, Spanish, French and/or Italian) would be a distinct advantage

Want to join our team? If you feel you have the skills and experience required for the Support Engineer role, please click ‘Apply’ today and take your next step towards a career with Viking

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