Job Ref: 215226045

Date: 2021-11-22 18:55:24

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About The Role
AZTech IT has grown from strength to strength since 2006 and was recently recognised in Britain Best 50 Managed IT companies. We pride ourselves on having a team ethos and employee-centric environment.
AZTech IT is seeking a customer-focused, experienced, 2nd Line Service Desk Engineer to join our Service Delivery team supporting our 24/5 customers (23:00 to 07:30, Sunday to Thursday).
The successful candidate will will ensure that our customers receive an excellent and consistent service experience. An experienced 2nd Line Technical Support Engineer from the background of an IT Managed Service Provider (MSP), a motivated, natural problem solver with the capacity to work in a fast-paced environment, will be our ideal candidate.
It is essential to have a passion for technology and provide outstanding customer service.
* Providing efficient and effective customer service to end-users and other stakeholders.
* Logging and maintaining support issues detail throughout a service ticket lifecycle.
* Responding appropriately to complex problems through escalation.
* Prioritisation and management of workload to ensure client SLAs are met.
* Owning, managing, and resolving incidents, completing requests and change requests in line with our SLA’s and delivering against our KPI’s.
* Identifying opportunities for improvement both technically and in processes.
Skills and Attributes Required
* 2-3 years demonstrable experience in a Support Technician role for an IT MSP.
* Clear and confident communicator at all levels and abilities
* A proven problem solver and able to deliver / troubleshoot complex technical solutions.
* Strong communication and documentation skills
* Good time management and prioritisation skills
Good Technical Knowledge in –
* Office 365
* Microsoft Azure
* Windows Server
* Active Directory
* Windows 10
* Networking & Firewalls
* VMware & Hyper-V
* PC & Server hardware
Basic Technical Knowledge in –
* SharePoint
* Firewalls
Desirable Qualifications / Certifications or working towards
* MCSE/MCITP
* CCNA
Package Details
* Annual Salary depending on experience and accreditations
* 24 Days Holiday increasing with long-service and your birthday off.
* The hours of work are 37.5 per week. 23:00 to 07:30, Sunday to Thursday and working remotely.
Benefits
* Excellent training / development opportunities – Paid Technical Training Subscription included with this and exam completion bonus.
* Perkbox – Hundreds of different perks delivered to your mailbox weekly.
* Paid for Company nights out.
* Healthcare insurance plus discounted Gym Membership – 40% off

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