Job Ref: 215578219

Date: 2022-01-17 10:27:09

Apply Now

The role of Service Lead is central to the business-critical transformation of technology delivery. Reporting through to a Senior Engineering Manager, at the heart of the role is the accountability to run the technology service provision for that area. The role is accountable for managing of all the services provided by the Engineering Team, primarily focused on third party delivery. The role business partners at a senior level with the Principal Service Assurance Manager and other appropriate Senior Manager roles across the wider business.

The role is accountable for the day-to-day operational excellence for run services across a large portfolio of products, ensuring both internal and external teams are performing to the relevant set of operational KPI's metrics regarding ITIL measures within Tech.

The role holder must have a mindset and passion for world class service and the ability to drive this from within the Engineering Teams. They will be prepared to challenge and flex their own thinking while we move to a mature state regarding End-to-End Product Lifecycle Management delivery.

More about the role

* Hands-on test-driven software development, you’ll take part in code reviews, provide technical guidance and mentorship to develop great engineering talent across and beyond our team

* You’ll work closely with all functions, including Engineering, Cloud, SDET, to continually ship features in a way that quality and autonomy are maintained or improved

* You’ll write well structured, beautiful, clean code

* You’ll contribute to our product technical roadmap

* Liaise with other teams to understand external dependencies, gain insight into the broader aims and goals within the Commercial domain to help shape our roadmap in line with our mission

* You’ll contribute towards the design and support of services and internal frameworks that enhance capabilities

* Engineering throughout the whole product lifecycle, including decommissioning

More about you

* Be passionate about a programming language in one or more languages in our ecosystem

* Self-drive and constantly striving to improve your team and peers

* Drive for advocacy of agile/lean delivery methodologies

* A passion for delivering solutions to customers

* A passion for enhancing your knowledge and evidence curiosity in emerging tech

* Display empathy and understanding in supporting colleagues in the team to deliver

As well as lots of on-the-job training and endless opportunities, you’ll get:

* Colleague discount across our multi-brands

* Holiday allowance

* Bonus scheme

* Pension plan

* Special offers on gym memberships, restaurants, holidays, retail vouchers and more

Work-life balance is important to us, so we offer our colleagues as much flexibility as possible in line with the needs of their role. We trust them to decide how, where and when they work, combining remote and collaborative working with a flexible approach to hours, giving them plenty of time and space for life outside of work whilst delivering against our business goals

Apply Now