Job Ref: 213147635

Date: 2021-02-08 12:32:05

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Service Desk Support Analyst £19,800
This is a full-time position for 37 hours per week Shift basis, from 07:30 – 18:00
From extreme weather to extremism, you’ll protect sensitive information across government.
Here at HMGCC, we’re a centre of technical excellence. Using innovative tech, we develop unique communication systems to help safeguard the country. Our Service Operations Centre (SOC) is at the heart of our work. So when you join this team, you’ll have the chance to do incredibly unique work that helps everyone across HMGCC. But your positive impact won’t stop there. Whether it’s for the Met Office or the Met Police, you’ll protect some of the most sensitive conversations across government.
The role
In our unique Service Desk environment, you’ll focus on providing the very best customer service to our customers in government. But you won’t do this alone. You’ll have the full support of a friendly team and access to lots of training. Day-to-day, you’ll log, prioritise and assign service calls. You’ll always aim to resolve problems in a way that causes minimum disruption. Keen to learn, you’ll quickly develop your IT knowledge, maintain a professional attitude and have a positive impact.
Your profile
You’ll have great customer service experience and the ability to use Microsoft Office applications. We’ll also expect you to work confidently to deadlines, juggling different tasks and priorities. You might also have a background in providing specific IT support, along with experience of using call logging systems.
Rewards
In return, you’ll take advantage of our creative environment and personalised training. We’ll give you all the tools and development so you can become the best you can be. You’ll also receive access to our free on-site gym, an excellent pension and 25 days’ annual leave.
Realise the future and apply now
Closing date: 7th March 2021

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