Job Ref: 215746618

Date: 2022-02-07 08:03:49

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Salary Range: £30,000 to £35,000

Permanent Position

Location: Head Office Milton Keynes (Home Working)

Due to expansion, our client has a unique opportunity for an ambitious Service Delivery Manager to join their growing and successful team within an award-winning technology-based company

This is an ideal opportunity for someone who is looking for a long-term career path in Account Management or Project Management and wants to work for a brand that makes a real difference in people's lives.

Job Purpose

The Service Delivery Manager will work alongside the Account Managers to develop relationships and deliver an excellent customer experience. You will possess excellent analytical skills and analyse management information to improve and drive performance.

Key Responsibilities:

* Contributing to, devising and implementing strategies to improve performance and delivery of service

* Production and analysis of management information

* Understanding the customer and their goals and objectives

* Building and developing relationships with key operational customer stakeholders

* Delivering an exceptional standard of customer service

* Delivering a positive customer experience for all customers and users

Essential skills:

* Excellent communication skills

* Proficient with Excel

* Proven experience in customer and relationship management

* Strong ability to empathise and understand a customer

* Good knowledge and understanding of customer experience

* Excellent communication and relationship skills

* Proven track record in driving and achieving results through identification of efficiencies and process improvements

* Able to demonstrate a creative approach to problem-solving

* Full clean driving license

Desirable Skills :

* Degree Educated, but not essential

* An understanding of the public sector

Benefits: 25 Days annual leave (plus 8 days bank holidays), Discretionary KPI bonus, Personal Training Budget £1,000 per annum (in addition to other training opportunities provided), National Rail Card, Perkbox membership, Monthly Health & Wellbeing allowance, and Multiple social and charity events each year

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