Job Ref: 212804410
Date: 2020-11-24 17:45:07
A pharmaceutical company are seeking a Senior Desk Side Support Engineer to join their team in Milton Keynes on a 6 month contract offering a date rate of up to £200.
As a Senior Desk Side Support Engineer you will:
Analyse, evaluate and diagnose very complex technical problems in a minimum period of time.
Implement new technologies and procedures.
Respond to complex client problems.
Ensure all tasks are completed in line with company technical and quality standards and procedures and to provide a high degree of customer satisfaction.
Provide Install Move Add Change (IMAC), Break-Fix and end user support activities as required.
Resolve Complex Client Computing Problems for the business customers and IT Service Areas.
Troubleshoot very complex problems.
Complete Special projects as requested by the client.
Collect and collate performance reporting information e.g. call and fault statistics.
Provide technical training to other team members.
We are looking for a Senior Desk Side Support Engineer with the following:
Excellent communication skills.
Analytic / troubleshooting skills.
Strong understanding of MS Windows Operating Systems.
Strong working knowledge of MS Office and basic business application.
Strong Customer Support Skills.
Previous desk side support services experience.
Advanced knowledge of networks, telecom and server computing and storage technologies.
Strong knowledge of MacOS and mobile device support.
If this sounds like the Senior Desk Side Support Engineer role for you click apply now!
The job title of ‘Senior’ relates simply to the level of experience and has no relevance to age. You are encouraged to apply for any opportunities that you feel to be suitable, irrespective of age or level of experience.
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