Job Ref: 213541418

Date: 2021-04-14 12:28:31

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We are currently looking for a Resource Planning and Development Manager to join the team based in Milton Keynes. You will join us on a full-time, permanent basis and in return, you will receive a competitive salary plus great benefits.

TSYS Managed Services (TMS) are part of TSYS, a Global Organisation serving 400 clients in more than 80 countries. We make it possible for millions of people to use our payments solutions including credit, debit, prepaid, and merchant services.

Resource Planning and Development Manager benefits:

As well as a competitive salary and a fast-paced, fun working environment this role comes with the following benefits;

– 29 Days Annual Leave (including bank holidays)

– The option to buy/sell an additional 5 days Annual Leave

– Limited Free On-site Parking

– Peoples Pension Scheme

– On-site Canteen

– MediCash Plan (On completion of 6-month service)

– Vitality Healthcare (On completion of 6-month service)

– Cycle to Work Scheme

As our Resource Planning and Development Manager, you will take ownership of the daily management and development of Level 1 and 2 members of the Resource Planning team. You will work closely with the TMS Bid team to support new contract opportunities within TMS. There will also be responsibilities to monitor the effective utilisation of the workforce, monitoring Scheduling performance, tracking holidays and providing support to the Forecasting Leads within the team.

Main responsibilities as our Resource Planning and Development Manager will require you to:

– Create an inspiring team environment with an open communication culture, setting clear goals and objectives, monitoring team performance, identifying training needs and providing support and coaching

– Facilitate team members to recognise their abilities and optimise their performance within the Resource and Planning team

– Listen to team feedback, providing support and recognition, recognising high performance along with development needs

– Work closely with the Lead Forecasters to establish a positive team environment which enables individuals to meet their personal goals

– Support the Bid team, requiring Commercial awareness and ideally knowledge of the Financial industry

– Work with challenging deadlines and multiple projects, identifying knowledge or information gaps and engaging the wider team

– Communicate with people to gain the most relevant knowledge and conversing with a range of stakeholders that will have varying levels of input

– Develop processes and structure within the team and mentoring team members in their day to day roles to maximise productivity

– Use collaborative and influencing skills to work confidently at all levels from Director to Agent, explaining complex information in an easy to understand manner

What we’re looking for in our Resource Planning and Development Manager:

– A minimum of 6 years’ relevant experience in the use of Management Information Technology

– Proven work experience of managing individuals

– In-depth knowledge of performance metrics

– Good PC skills, particularly MS Excel and knowledge of workforce management systems

– Experience of providing a Forecast and supporting the Scheduling process

– Excellent communication skills and the ability to lead a team

If you are passionate about putting customers first, are motivational, inspirational, and results-driven with a passion to succeed then click APPLY now to become our next Resource Planning and Development Manager.

Please note, all successful applicants will be subject to a financial background and criminal record (DBS) check as part of our recruitment process.

TSYS Managed Services is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity

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