Job Ref: 213334317

Date: 2021-03-10 15:38:12

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About Celestra

Celestra is a successful and dynamic Company delivering IT services nationally to the best brand names in the hospitality and retail industries. With teams spread across the UK, we deliver an exceptional customer experience and speed of delivery which is second to none. We won the award for Best Private Business 2016 at the Milton Keynes Business Achievement Awards.

The Role

The Project Coordinator is the first point of call for all day-to-day customer and supplier contact. The role will involve establishing an excellent relationship working with contractors, shopfitters, electricians, cablers and suppliers alike to ensure a successful project delivery.

The hours of work are full time, Monday – Friday 8:30 – 17:30.

Duties will include but not limited to:

* Ensuring customer/ hardware orders placed are processed in accordance with Company procedures

* All customer tasks will require some form of action, ranging from a field activity to a logistical request. The Project Coordinator is responsible for ensuring the appropriate engineer resource has been allocated

* Ensuring Celestra’s internal systems (such as Kronus, CMS) are up to date so that all work is scheduled correctly enabling us to deliver a project end-to-end (to customers)

* Working cohesively with Project Administrator and ensure documentation uploads are completed

* Create a template of delivery tasks for Project Administrator to update on

* Effectively communicate with clients and Project Managers to ensure minor issues are resolved, and escalate to chain of command, if necessary

* Ensuring all information relating to invoicing is correct and present to enable billing to be carried out correctly

* Ability to communicate with field resources detailing the scale of jobs, including instructions, closures and costings

* Ability to take on administrative tasks, including daily/ weekly reporting and other ad-hoc administrative tasks

* Ability to create quotations from set fees listed for Project tasks

* Ensuring Project Management principles are adhered within Celestra’s guidelines and processes

The successful candidate will have/be:

* Proven experience in customer service/ office administration

* Understanding of Project Management principles, including risks, issues and change control (desirable not essential)

* Possess excellent organisational skills in a multi-tasking environment

* Ability to work in speedily and efficiently and complete all relevant documentation accurately

* IT literate, including MS Office Package and proven experience in system management

* Decisive, tenacious and committed

* Willing to learn and adapt and take ownership

* Attention to detail

* Ability to communicate at different levels of stakeholder

Benefits

Celestra offers 31 days holiday increasing to 33 after completion of 3 years (inclusive of bank holidays), and employee benefits including discounted gym membership, discounts on major retail outlets including groceries, Employee Assistance programme, contributory Pension, Private Medical Scheme, free fruit and hot beverages, flu vaccinations and Company bonus scheme

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