Job Ref: 213792028

Date: 2021-05-19 17:29:29

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Engagement Type: Support

Description: Our client is pleased to present this newly created opportunity for an experienced Technical Front Desk Support Team Leader. This opportunity could be a gateway into their Master Data Teams.
The role leads the Fusion Front Desk part of the wider Financial Controls and Process Improvement team, the role provides key frontline support for the Oracle Fusion Finance application (including GL, AP, AR, FAR, projects, iProcurement & CM).
The role will involve resolution of user support issues in Oracle Fusion as well as scope to assist the team in developing new deliverables. The role will also oversee change requests from the initial request through to implementation into the production environment.

Minimum Years Experience: 3 Years.

5 Key Skills Required:

– Ability to prioritise based on potential impact.
– Strong troubleshooting and problem-solving capabilities.
– Ability to lead a team and people manage.
– Oracle Fusion/R12 service desk/support experience.
– Strong troubleshooting and problem-solving capabilities.

5 Areas of Responsibility:

– Managing your queue of incidents through to resolution (in the Salesforce tool) Ensuring that the resolution is fully documented and working with other support teams if you are unable to resolve within your team.
– Managing service requests from users through to implementation into the production environment.
– Being the Line manager for at least one team member.
– Incident Management.
– Front line response for the Oracle Fusion application

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