Job Ref: 214923748

Date: 2021-10-15 17:02:06

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Operations Manager – the opportunity

This is a very exciting opportunity to join a small, growing business that's made a big impact since its inception and is already a multi-award winner.

This is a broad operations management role, leading many aspects of the organisation on a day-to-day basis, working to build the team while continuing to promote a culture of high performance and great morale, overseeing project and service delivery and contributing to strategy. It's a role that has huge potential to grow as the business develops.

Operations Manager – responsibilities: –

* Team management: hiring, training, scheduling, appraising etc

* Overseeing the delivery of projects and services, and their associated commercials

* Ownership and development of internal processes and systems and their documentation

* Manage Customer Satisfaction and Account Management, resolve issues and enhance customer experience

* Management and reporting of all internal KPI's

* Help to guide policy, planning and strategy

Operations Manager – requirements: –

* Track record of operational leadership in a Software/SaaS business or equivalent

* Excellent people management skills

* Skilled at building consensus internally and with partners

* Good understanding of commercials/financials

* Excellent understanding of the delivery of Software products & services

This is a hybrid role – 3 days in the office/2 days from home

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