Job Ref: 214990955

Date: 2021-10-25 12:38:14

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2nd /3rd Line Network Support Engineer

Hours: Full Time
Location: HP12
Pay: £26,000 – £35,000

Key Network Services Ltd is a provider of IT support to SME companies across a wide variety of market
sectors.

Working within a small team of knowledgeable IT engineers you will be responsible for providing day-today technical support remotely and on site to our clients for a range of hardware and software related
systems. We also assist in hardware and software evaluation, recommending upgrades and improvements
to their infrastructure.

Role Description:

• Receive, respond and provide updates to customer issues via phone, email, ticketing system
• Resolve problems related to software, hardware and network using ticketing system
• Monitoring and maintaining customer infrastructures
• Building, loading and deploying Servers and PCs including software
• Handling installations, migrations and upgrades

Essential Technical Skills Required:

• Principles of LAN and WAN, TCPIP and systems design
• Competent knowledge of Windows 2016 & 2019 Server, Windows 10 to the level of
troubleshooting issues, installing and maintaining

Other Skills:

• Organised, capable of multi-tasking and able to work in fast paced environment
• Customer focused with strong communication skills and a positive and enthusiastic attitude
• Strong problem-solving abilities
• Experience in supporting IT in an enterprise environment
• Knowledge of network cabling, patching and fundamentals

Other requirements:
Full Driver’s licence & a car
Successful applicants are required to provide an enhanced disclosure. Disclosure expense will be met by
employer

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