Job Ref: 215678547

Date: 2022-01-28 11:12:31

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In this role you will attend client sites and perform break-fix maintenance for all reported issues. You will also respond to reactive issues and complete the successful installation of both software and hardware to meet client requirements.

Main Responsibilities

To ensure the smooth running of our clients systems and network infrastructure ensuring they get maximum benefits from them. Activities may include:

Hardware and software installations.
Manage and work to internal and customer SLA's, escalating any concerns.

Create and maintain customer specific infrastructure documentation.
End to end ownership of problem resolution.
Managing client expectations through clear communications.
Take responsibility for own continual professional development, ensuring up to date industry and technical knowledge.
Undertake all other reasonable requests.Requirements

Demonstrable experience as a field based engineer supporting SME's.
Experience of working in a customer facing role
Familiar with working to SLA's to meet both customer and contract requirements
Working as part of a wider service delivery function.
Supporting multi-site clients.
MS Windows Server Technologies
SBS Technologies
Exchange Technologies
Active Directory
Firewalls, Router & VPN Technologies
Office 365
VMWare
NAS & Storage Technologies
Able to communicate verbally and in writing to both technical and non-technical audiences.
Creative, analytical problem solver with the ability to apply original and innovative thinking.
Methodical approach suitable to resolution of client requirements.
Able to manage changing workload and priorities.
Able to work both within a team and using own initiative.
Android & Windows Mobile TechnologiesSkills and Experience

Install, configure & troubleshoot issues using:
All MS Windows Server Platforms
All SBS Platforms
All MS Exchange Technologies
BES
Blackberry Messaging Technologies
Apple Mobile Technologies
PC/Server Hardware – upgrade, both hardware and firmware. Raid configurations, iLO.
Comms Cabinet Patching
AD – configure sites and services, resolve issues.
DNS – running through the DNS structure to ensure domain entries exist for DC's, moving external DNS services around to different IP's when internet changes.
Group Policies – create, breakdown, troubleshoot issues.
Firewalls & Routers – install, configure & troubleshoot.
VMWare – Basic Skills
SharePoint
Websense – Administration
Symantec Backup Exec – install, configure, set-up backups to tape and disk.Values & Behaviours

Teamwork: Communication, Respect, Honesty
Improvement: Educating, Evolving, Analysing
Community: Social Events, Culture, Charitable Endeavours

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