Job Ref: 214388397

Date: 2021-08-09 09:27:36

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IT Support Engineer – Windows, Office 365

Top opportunity for an IT Support specialist to join a highly regarded, global business at the forefront of their field. You will support the business at all levels including support of Windows desktop applications, hardware installations, configuration of software and assisting with mini projects.
Using the JIRA servicedesk tool you will take ownership of 1st and 2nd line tickets escalating to other parts of the IT Department where necessary.
The company have a top employee benefits package and being a global business offer ample training and development opportunities.

Role/Responsibilities
Build and configure laptops/desktops.
Installation and configuration of Software packages.
Respond on JIRA tickets with required SLA's.
Provide 1st/2nd Line desktop support to the end user environment.
Build and configure laptops/desktops.
Installation and configuration of Software packages.
Respond on JIRA tickets with required SLA's.
Manage and regularly update micro projects.
A minimum of 2 years previous experience in an IT support role. Supporting Windows.
Extensive knowledge of MS office 365. Including SharePoint & OneDrive.
Outlook/Exchange knowledge.
Understanding of working in an office and maintaining a professional attitude whilst under pressure.
Ability to follow instruction and documentation to the letter, as well as write documentation.
Mobile Phone Support, Android and iOS

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