Job Ref: 212558832

Date: 2020-10-07 18:00:13

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Main Responsibilities

Maintain a customer-focused service through the lifecycle of each ticket.
Manage customer expectations by keeping customer informed of progress.
Triage and troubleshoot onsite (and where necessary remote) customer issues, by gathering and analysing information to identify and resolve a range of technical issues, with the objective of restoring normal service as quickly as possible.
Classify tickets accurately with the information provided and prioritise in line with the Service Level Agreement (SLA).
Liaise with third party suppliers and partners where necessary.

Skills & Experience

Required

2+ year’s experience as a field based engineer/technician.
Desktop support on Microsoft Windows & Office application stack.
Virtualisation – Basic knowledge of vMware & Hyper-V to check VM state.
Basic AD & Exchange including O365 for progressing new starter & leaver request, security permission changes.
Basic Windows Server OS knowledge.
Basic Networking knowledge, understanding DHCP, DNS and IP configuration.
Backups – Understand Backup job reports and carry out basic troubleshooting.
Azure/AWS skills – storage, database, networking, management.
Citrix – XenApp, Access Gateway, XenDesktop.
Microsoft SQL.
Networking – LANWAN, switching/routing, Firewalls, WIFI.
Storage & compute – Dell, HPE, IBM, NetApp.

ALL APPLICANTS MUST BE FREE TO WORK IN THE UK FREE FROM THE RESTRICTIONS OF VISA`S AND WORK PERMITS.
Exposed Solutions is acting as an employment agency to this client.
Please note that no terminology in this advert is intended to discriminate on the grounds of age, and we confirm that we will gladly accept applications from persons of any age for this role

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