Job Ref: 215737898

Date: 2022-02-04 12:36:13

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IT Support Analyst 1st/2nd – £30k to £35k – near High Wycombe/Hybrid

The Role:

Our client, is looking for a IT Support Analyst to provide 1st and 2nd line support for their business users and clients. The role will entail some travel to other offices and client sites both in the UK and occasionally in Europe. You will be  provide IT support across web applications, desktop and mobile computing, print and telephony services.

Experience and Skills:

Provide outstanding customer service, investigate and solve complex problems to real and hidden causes

Work with other departments to identify any process improvements to improve standards, efficiency and profitability

Implement local and global IT policies

Maintain accurate asset and software license compliance in line with IT policies

Produce and maintain high quality documentation relating to IT services

Support remote offices and home workers with remote management tools essential

Relevant degree and 2 to 3 years relevant experience

Technologies:

Microsoft Active Directory

Office365

MS Windows OS  deployment

Mobile device management (MDM) tools specifically for IOS and Android

Cisco AnyConnect VPN or similar technology

ITIL v3 or higher preferred

Intermediate Excel (desirable)

Remote Working: 

This employer is operating a remote working arrangement with office visits only required for tasks that cannot be completed at home.

To be considered, please ensure you complete your application on the Computappoint website

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