Job Ref: 213808444

Date: 2021-05-21 14:22:15

Apply Now

IT Service Desk Engineer

Are you looking to develop a career in IT?
Do you value providing first-class support to internal stakeholders?
Do you enjoy troubleshooting and resolving issues?

We are seeking a self-motivated and enthusiastic individual, with a passion for providing excellent customer service to join our busy and well‑established Service Desk based at our Head Office in Chalfont St Peter, Buckinghamshire.

Reporting to the IT Service Desk Manager, you will take on the role as a Service Desk Engineer and will provide the initial point of contact for IT support on the Service Desk and manage helpdesk tickets through to completion.

This is a fantastic opportunity to work for an award-winning, global company to develop a career within IT in a varied service desk role.

IT Service Desk Engineer Responsibilities:

Providing support to both in-house users and remote workers, as well as international staff.
Ensuring support tickets are successfully resolved and closed, that end-users are satisfied and that the correct feedback is provided.
Maintaining and setting up of equipment for staff, including fresh installations of Windows and deploying hardware at workstations.
Installing new hardware or software packages when upgrades are due.
Troubleshooting hardware and software issues.
Liaising with development and infrastructure teams when escalation is required.
Keeping inventory of spare hardware and software that is ready for use.
IT Service Desk Engineer Requirements:

A keen interest in IT.
Previous experience in working on an IT Service Desk, or first line support.
Strong knowledge of Microsoft operating systems.
Critical thinking and problem-solving skills.
Ability to work flexibly and manage high-volume workloads effectively.
Ability to work with a diverse group of individuals in different teams.
About RWS

RWS Holdings plc is the world’s leading provider of technology-enabled language, content management and intellectual property services. We help our customers to connect with and bring new ideas to people globally by communicating business critical content at scale and enabling the protection and realization of their innovations.
Our vision is to help organizations interact effectively with people anywhere in the world by solving their language, content and market access challenges through our collective global intelligence, deep expertise and smart technology.
Customers include 90 of the globe’s top 100 brands, the top 10 pharmaceutical companies and 18 of the top 20 patent filers worldwide. Our client base spans Europe, Asia Pacific, and North and South America across the technology, pharmaceutical, medical, legal, chemical, automotive, government and telecommunications sectors, which we serve from offices across five continents.
Founded in 1958, RWS is headquartered in the UK and publicly listed on AIM, the London Stock Exchange regulated market (RWS.L).
For further information, please visit the RWS website.

Location: Chalfont St. Peter, Buckinghamshire, SL9 9FG
Contract Type: Permanent
Hours: Full Time, 09:00 – 17:30
Salary: Up to £22,000 per annum
Benefits: include 22 days’ holiday (rising with length of service), a day off for your birthday, private medical insurance, online discount platform, contributory pension scheme, SAYE scheme, life assurance, discounted gym membership, annual season ticket loan scheme, Cycle2Work scheme and free shuttle bus from Gerrards Cross train station.

You may have experience of the following: 1st Line Support, Service Desk Engineer, Associate Service Desk Engineer, IT Support, Helpdesk Support, Systems Administrator, IT Technical Support, Support Analyst, Support Engineer, etc.

Ref: 99427

Apply Now