Job Ref: 215370794

Date: 2021-12-13 14:16:51

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Futures Recruitment Services are recruiting for an exciting opportunity that has arisen for an IT Service Desk Analyst to provide technical support to our client based in Milton Keynes.

As an IT Service Desk Analyst you will be the first point of contact on any technology-related process, application or device, you will be providing first-level technical phone support by diagnosing, reporting and resolving or correcting hardware and software problems.

You will manage all aspects of Installing, maintaining, and troubleshooting hardware and software according to company standards – reconfiguring existing systems or performing system upgrades as required.

This will require monitoring and escalating issues until resolution, closure, or handoff to a specialized support team.

Our client is looking for candidates within commutable distance of Milton Keynes, it will be expected that all candidates will initially be attending the office 1 day every other week, with an increase in frequency depending on the situation as we move forward.

Key Responsibilities for the IT Service Desk Analyst role:

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Provides Service Desk Support by supporting users in diagnosing, reporting, and resolving or correcting hardware and software problems.

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Installs, maintains, and troubleshoots hardware and software according to company standards – reconfigures existing systems and/or performs system upgrades as required

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Logs all issues with appropriate documentation as requested

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Route calls to appropriate support teams as per described troubleshooting steps

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Monitor and escalate issues until resolution, closure or the appropriate group has accepted

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Maintain current knowledge of support knowledge provided through training and the Knowledge Base

Skills and Experience:

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This position will require the successful individual to provide technical support to users based in our European, Middle-Eastern, and African territories, therefore the shift pattern will be between Monday – Friday, between 7 am and 5.30 pm.

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Experience of working within a similar capacity for a Service Desk / Call Centre.

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Technical Troubleshooting experience.

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Familiar with a variety of the field’s concepts, practices, and procedures

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Must have excellent verbal and written communication skills.

If you are interested in the position apply today or contact Courtney at Futures

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