Job Ref: 215243688

Date: 2021-11-24 14:33:58

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IT Service Desk Analyst

Permanent

£26,000.00

Milton Keynes

Our client is looking for a professional and experienced IT Service Desk Analyst to join their busy team. Excellent communication skills are an essential requirement for this role, as is a solution focused mindset. If this sounds like you, please apply today!

Duties and Responsibilities:

Provide support to the business users by resolving incidents and executing service requests within any agreed SLAs
Recording of all user requests and incidents in the IT Service Management system, keeping them updated with latest status and progress
Administration of user accounts, fulfilment of employee new starter and leaver requests
Installing, relocating, servicing and configuring of user computer equipment and devices
Diagnosing hardware and software faults and solving technical problems
Implementing software upgrades and installs as necessary
Maintaining asset inventory for IT user equipment and related software
Purchasing of IT equipment and consumables, taking responsibility for recording and keeping IT stocked items up to date
Documenting of Service Desk procedures and ensuring they are kept up to date
Documenting user guides
To work in compliance with all IT Polices, and promote policy elements within the business
To keep the IT Manager informed of any known or potential IT security threats or business risks

Role advertised: 24 November 2021

Ascendant Recruitment is one of Milton Keynes and Northampton's leading recruitment companies, with PA/Administration, Customer Service, Human Resources, Finance and Temporary divisions. Ascendant Recruitment operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on our current vacancies please visit and like/follow us on Facebook, Twitter and LinkedIn.

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