Job Ref: 214620198

Date: 2021-09-09 12:42:55

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Gi Group are recruiting for an exciting opportunity has arisen for an IT Service Desk Analyst to provide technical support our client based in Milton Keynes.

£25,000 DOE
Monday to Friday, 9am-5pm

As IT Service Desk Analyst you will be the first point of contact on any technology-related process, application or device, you will be providing first-level technical phone support by diagnosing, reporting and resolving or correcting hardware and software problems.

You will manage all aspects of the Installing, maintaining and troubleshooting hardware and software according to company standards

This will require monitoring and escalating issues until resolution, closure or handoff to a specialized support team.
* The role will operate via remote working but there is a plan to return to the office in the coming months.**

Key Responsibilities for the IT Service Desk Analyst role:
* Provides Service Desk Support by supporting users in diagnosing, reporting and resolving or correcting hardware and software problems.
* Installs, maintains and troubleshoots hardware and software according to company standards – reconfigures existing systems and/or performs system upgrades as required
* Logs all issues with appropriate documentation as requested
* Route calls to appropriate support teams as per described troubleshooting steps
* Monitor and escalate issues until resolution, closure or the appropriate group has accepted
* Maintain current knowledge of support knowledge provided through training and the Knowledge Base

Skills and Experience:
* Experience of working within a similar capacity for a Service Desk
* Technical Troubleshooting experience.
* Familiar with a variety of the field's concepts, practices, and procedures
* Must have excellent verbal and written communication skills

Benefits are:
Holiday 29 days plus bank holidays (4 days are held for Christmas). This increases by 1 day per year up to a max of 34 days.
Pension 4% employer contribution (5% employee)
Life insurance – 3 x death in service
Permanent health insurance
A great company with strong values – dedicated to a learning culture to help individuals to grow and develop

Apply Today or contact Azar at Gi Group on (phone number removed)

Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited and Grafton Professional Staffing Limited. We are committed to protecting the privacy of all of our candidates and clients. Following some recent changes to data protection laws we have updated our Privacy Policy. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group UK website

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