Job Ref: 214197331

Date: 2021-07-14 13:06:21

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IT Service and Support Specialist

Wonderful opportunity for an IT Service and Support Specialist to join a buoyant international organisation who are genuine market leaders in their field.

The purpose of the role is to provide support and technical assistance across all areas of the company's IT environment including support of MDM Software to a field-based team aswell as st and 2nd line support duties across 2 offices.

The primary function will be to provide support to 150 colleagues and there will ample scope for technical development and progression in this tech focused end user business.

Main Accountabilities:

Undertake tasks to ensure the smooth operation of the various IT systems, assist on project work and eventually take ownership of certain functions within the IT infrastructure
Provide 1st and 2nd line support to users, taking ownership of problems through to resolution
Troubleshoot hardware, Windows, Microsoft Office, printing, and software problems
Mobile Device Management
Creation, edit, and deletion of user accounts (both AD and software)
Setup of new equipment using imaging and/or MDM software
Software patching (e.g. WSUS, AV) and upgrades
Arrange the collection and repair of faulty equipment, issuing temporary units where required
SAP 'key user' duties for field service operations, incl. software testing and training
Essential skills
A minimum of 12 months recent experience within an IT support environment
Windows 10 and MS Office
Active Directory
Hardware troubleshooting
Good knowledge of Excel (incl. v-lookups)
Excellent written and verbal communication
Desirable Skills

Microsoft or other IT certification
Knowledge of SAP ERP
Windows Server 2016/2019
Microsoft 365, Azure AD
Basic understanding of networking
MDT (Microsoft Deployment Toolkit)

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