Job Ref: 215848147

Date: 2022-02-18 10:47:49

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Are you an IT Project Assistant with your ITIL v3/4 Foundation?

Do you have proven experience in service transition management?

My client is recruiting and IT Project Assistant to join their team and manage the transition activities of the operative service line for the services migrated from the DXC data centre to the Ark data centre. This will involve validating existing support models, updating service catalogue entries, hosting and ensuring early life support criteria is met.

Location: Milton Keynes – hybrid role WFH
Duration: 4 months
Rate: £250p/d
IR35: Inside

Responsibilities:

·Single point of contact for the project on matters regarding service support.
·Working closely with project teams that are introducing and / or improving an IT service
·Translate the non-functional requirements into a practical support model.
·Identify the Service Acceptance Criteria for each application migration.
·Facilitate the delivery of all agreed Service Acceptance Criteria.
·Create and publish agreed service artefacts such as (but not confined to) Service Design Packs, Support Flows, Service Level Agreement and Service Catalogue entry.
·Lead any necessary meetings between the project and support stakeholders and provide regular updates
·Communicate any risks and issues affecting the support organisation to the Project Manager

Requirements:

·Excellent understanding and experience in Service Transition Management
·ITIL v3/4 Foundation
·Good stakeholder management and communication skills
·Understanding of risk and issue management
·Confidence to lead update meetings.

To be considered for this opportunity and to avoid missing out, please contact Amy on (phone number removed) after submitting your CV

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