Job Ref: 213541222

Date: 2021-04-14 12:12:59

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IT Helpdesk Support Technician required by a reputable retailer based in Amersham. The IT Helpdesk Support Technician will be joining a Service Desk team of 3, supporting office, retail store, and warehouse staff daily. This is an exciting opportunity for a Helpdesk Support Technician with experience in a retail environment to respond, troubleshoot and resolve issues and queries that come into the service desk in a fun and busy environment.

Reporting to the Service Desk Manager, the IT Helpdesk Support Technician will have previous POS experience and will hole knowledge around building tills and configuring servers as well as being able to support Active Directory, Windows environments and servers and Office 365 as well as MS Teams. They will have exceptional communication skills both written and verbal and be able to help out staff members with various levels of seniority. The Helpdesk Support Technician will also hold some hands-on skills around desk moves and installations.

This is a great opportunity to utilise skill sets gained in previous helpdesk environments in an evolving and well-recognised brand with a real community spirit.

Relevant Skills and Experience:

– Confident, personable and positive, with an eagerness to help and learn (equally as important as technical ability)
– Prior experience supporting helpdesk within a retail and ITIL environment would be extremely beneficial
– Experience in the support of POS technologies such as building tills and server configuration would be good
– Adept in the support of Active Directory, Windows, Office 365 and MS Teams
– Prior hands-on experience within office moves and installations
– Ability to prioritise tasks with excellent time management
– Experienced in the support of Mitel telephony systems would also be useful

This is a great opportunity for an experienced Helpdesk Technician to join an organisation with exceptional company values with a welcoming and longstanding team. This is a fully onsite role due to the manner of tasks the IT team address day to day.

Fancy joining a major brand known for its inclusive and employee-centric culture? Apply now

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