Job Ref: 212703264

Date: 2020-11-05 11:28:24

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Fisher & Paykel Appliances have an exciting opportunity for an IT Helpdesk Support Analyst to join their team in Milton Keynes.
Location: Milton Keynes
Salary: Competitive
From the grandest of ideas to the smallest of details, every day we're turning our passion into performance and improving life through good design.
Here at Fisher & Paykel Appliances, we design with people in mind and the lives lived around our products. We aim to create moments of delight together in the heart of the home, sustainably enhancing the quality of people's lives, now and for future generations.
Fisher & Paykel Appliances design, manufacture, and market a full range of human-centered appliances. We are a global company built on a heritage of innovation and pioneering spirit that has seen us consistently deliver products tailored to our customer's needs since 1934.
IT Helpdesk Support Analyst – The Role:
Working at Fisher & Paykel Appliances, you will feel empowered and will be able to take the work and make it your own. As a team, we take a collaborative approach to design, we have a culture where our ideas are heard and we can see these ideas flourish.
This is where you come in
As Fisher & Paykel Appliances moves into a new phase of its history, global demand for both our appliances and technology is growing. To gain momentum as a global player leading innovation in the appliances market, we are looking for an experienced IT Helpdesk Support Analyst to join our team in Milton Keynes, England.
As the first point of contact for all IT related issues, you'll be required to provide high quality first level support by troubleshooting, diagnosing and resolving IT incidents and Service Requests. As always, standard operating procedures will need to be followed to ensure the timely and correct resolution or escalation of all IT related matters.
There will be a variety of requests, but through it all you be expected to provide excellent customer service to internal customers and users across the business.
There will be various queries and issues with the organisation's computer systems, PC's, networks, telephony systems and mobile devices via Phone, E-mail and chat queues.
IT Helpdesk Support Analyst – So who are you?
We are looking for a highly collaborative, driven IT professional who has previous experience in an IT environment where you were responsible for providing end-to-end IT issue resolutions. An associate degree or equivalent in Computer Science, Management Information Systems, and/or IT would be ideal.
As a business we live and breathe our core stand up behaviours and, in this role, you will also be required to:
– Get into the right level of detail
– Be decisive
– Think like an owner
– Take action fast
– Courageously challenge
– Recognise High Performance
– Be open and practice
– Flexible shift work may be required outside of core business hours to connect with global teams
Closing date: Monday 30th November 2020.
To submit your CV for this exciting IT Helpdesk Support Analyst opportunity, please click ‘Apply’ now

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