Job Ref: 214717141

Date: 2021-09-22 10:02:53

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Our client, is a public distance learning and Research University, and one of the biggest universities in the UK for undergraduate education.

The staff are committed to putting their students first and to supporting them to realise their potential. Study with the OU is more than just education – it is life changing learning, do you want to be part of this team?

They are looking to recruit an team of experienced Computing and Helpdesk Advisors, to start asap until 31st January 2022, paying £12.21ph. This role will be based in the office and full government restrictions are being adhered to.

The role is working Monday to Friday 1pm to 9pm, Saturday 9am to 5pm and Sunday 9am to 4pm, however this is on a rota basis and only 37hrs per week.

This role is to deal with contact from students and tutors, support them with delivery information and technical support for the module software and module websites.

We are looking for Advisors to:

Provide computing advice and solutions to our external and internal customers when they experience problems with IT or the software that accompanies Open University study module.
Deal with enquiries on the distribution and content side of module materials.
You should be able to build rapport with a wide variety of enquirers over the telephone and via email and webchat and get to the core of their problem quickly.
You will be working in an area where technology changes quickly, so you need to be able to bring a good range of computing knowledge with you and the ability to learn rapidly.Essential skills:

Understanding of major operating systems, web browsers and MS Office products.
Ability to fault find or provide a workaround when software fails to install or run.
Ability to interact directly with students.If this is the ideal role for you, please apply online or call Sophie Holmes or Angela Hoxley on (phone number removed) to discuss further

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