Job Ref: 212893672

Date: 2020-12-11 11:58:20

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Our client is a leading automotive designer and manufacturer for many of the world's iconic vehicle brands.  They currently have a vacancy for an IT Help Desk / Desktop Support (Tier 1) to join their team.

You will be responsible for installing and supporting computer hardware, software and networks and users at all company sites, in a professional and efficient manner.

Key Responsibilities as IT Help Desk / Desktop Support (Tier 1) will be:

• Provide user support and training for all applications.  Escalate support issues as appropriate and work with end users in the resolution of issues
• Provide a quality "help desk" service to ensure that all end user queries and problems are logged and resolved in a timely manner
• Support and maintain local IT infrastructure including: Virtual environment, devices and software, local servers, LAN, WAN, WIFI, RF scanning solutions and printers
• Adhere to all IT policies
• Order hardware, software and peripherals in accordance with IT policy
• Install new hardware and/or software ensuring that software licensing laws are adhered to
• Deliver projects components and/or full lifecycle projects as required
• Perform backups of key systems, as defined by IT policy
• Maintain and setup new Active Directory accounts. Disable "leaver accounts" in accordance with IT policy
• Maintain user email accounts 
• Maintain, troubleshoot, replace all printers
• Manage backups and restores
• Administration tasks on the phone system – OneNet
• Customer portal administration

Experience required:

• Windows server 2008R2 to present
• Windows XP to Windows 10
• Backup Exec / Veeam Backup
• Terminal Server / Remote Desktop
• Office 365
• Networking technology including Unmanaged Switches, Managed L3 Switches, Routers etc

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